Senior Front Desk Agent | Elevate Guest Experience

UniversityInfo; South Africa; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Sun International is seeking a Front Desk Agent for positions across all provinces in South Africa. The role requires about 3 years of experience and involves handling guest needs, check-in/out, and delivering memorable hospitality experiences.

The candidate should be able to work overtime or shifts, possess a valid ID or work permit, and have relevant qualifications. Training and documentation are required to ensure compliance and professional service.

Qualifications

• Must be able to work overtime or shifts.
• Proof of citizenship or valid work permit required.
• Previous front desk or customer service experience preferred.
• Ability to follow instructions and maintain professional appearance.

Responsibilities

• Attend meetings and training sessions.
• Maintain workplace safety and cleanliness standards.
• Resolve guest issues and problems promptly.
• Keep guest records and transactions accurate and up-to-date.
• Represent the company professionally in all interactions.

Skills

Time management

Problem-solving

Adaptability

Teamwork

Digital literacy

Education

Matric / Grade 12

Hospitality diploma/degree

Tools

POS systems

MS Office

CRM systems

Job description

Sun International is seeking a Front Desk Agent for positions across all provinces in South Africa. The role requires about 3 years of experience and involves handling guest needs, check-in/out, and delivering memorable hospitality experiences.

The candidate should be able to work overtime or shifts, possess a valid ID or work permit, and have relevant qualifications. Training and documentation are required to ensure compliance and professional service.