Luxury Front Desk Supervisor - Guest Experience Leader

Placements24; Sandton; On-site; ZAR 300,000 - 480,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive medical aid

Provident fund and career advancement

Job summary

Placements24 is sourcing a Front Desk Supervisor for a prestigious luxury hotel in Sandton, Gauteng. The role oversees front desk operations, mentors agents, and ensures seamless guest arrivals and departures with a refined, guest-centric approach.

The ideal candidate has at least 3 years in luxury hotel front office, with 1 year in a supervisory capacity, excellent English, and strong leadership. Proficiency in PMS and front desk software is essential, with flexibility to work weekends.

Qualifications

• 3+ years in front office operations within the luxury hotel sector, with at least 1 year in a supervisory role.
• Excellent command of English, with outstanding verbal and written communication skills.
• Proven leadership and team management abilities.
• Strong interpersonal skills and the ability to build rapport with diverse clientele.
• Proficiency in hotel property management systems (PMS) and front desk software.
• A keen eye for detail and a commitment to maintaining high service standards.
• Ability to remain calm and professional under pressure.
• Flexibility to work various shifts, including weekends and public holidays in Sandton.
• A passion for luxury hospitality and delivering exceptional guest experiences.

Responsibilities

• Supervise the daily operations of the front desk, ensuring smooth and efficient guest interactions.
• Lead, train, and mentor front desk agents to deliver superior guest service.
• Manage guest check-in and check-out processes with precision and personalized attention.
• Handle guest requests, inquiries, and any service issues with professionalism and promptness.
• Ensure adherence to luxury hotel standards and procedures.
• Work collaboratively with other departments to ensure seamless guest experiences.
• Monitor guest feedback and implement service recovery measures when necessary.
• Assist in managing room inventory and ensuring guest preferences are met.
• Maintain the appearance and orderliness of the front desk area.
• Uphold the hotel's commitment to providing an unparalleled luxury experience.

Skills

Front desk leadership

Team management

English proficiency

PMS proficiency

Detail-oriented

Calm under pressure

Shift flexibility

Tools

PMS platforms

Front desk software

Job description

Placements24 is sourcing a Front Desk Supervisor for a prestigious luxury hotel in Sandton, Gauteng. The role oversees front desk operations, mentors agents, and ensures seamless guest arrivals and departures with a refined, guest-centric approach.

The ideal candidate has at least 3 years in luxury hotel front office, with 1 year in a supervisory capacity, excellent English, and strong leadership. Proficiency in PMS and front desk software is essential, with flexibility to work weekends.