Front Office Supervisor

Placements24; Centurion; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Opportunities for professional develop

Job summary

Placements24 is seeking a Front Office Supervisor for a reputable Centurion hotel in Gauteng. You will lead the front desk team, ensure a warm welcome, smooth check-in/out, and coordinate guest requests to uphold service standards.

The role requires supervisory experience, exceptional guest service, strong organization, and fluency with PMS and MS Office. You will collaborate across departments to deliver memorable guest experiences and drive continuous improvements.

Qualifications

• Experience supervising a front desk or front office team.
• Excellent customer service and interpersonal skills.
• Ability to lead and motivate a team, with strong organizational skills.
• Proficiency with PMS systems and MS Office; flexible hours supporting shifts.

Responsibilities

• Supervise and lead the front desk team, providing guidance and training.
• Ensure a warm and efficient welcome, and smooth check-in/check-out.
• Manage guest reservations, inquiries and requests professionally.
• Handle billing accuracy at check-out and payment processing.
• Resolve guest concerns to ensure satisfaction and loyalty.
• Maintain front desk appearance and cleanliness.
• Enforce hotel policies at the front desk and assist with scheduling.
• Monitor guest feedback and drive service improvements.
• Coordinate with other departments for seamless service delivery.

Skills

Front desk experience

Leadership

Customer service

Communication

Organizational skills

Flexibility

Tools

PMS software

MS Office

Job description

About the Role

Our client is seeking an organized and guest-focused Front Office Supervisor to join their esteemed hotel team in Centurion, Gauteng . This role is crucial in ensuring a welcoming and efficient experience for all guests from the moment they arrive until their departure. The Front Office Supervisor will be responsible for overseeing the front desk operations, managing the reception team, and providing exceptional customer service. You will play a key part in maintaining the hotel's standards of excellence and ensuring guest satisfaction. The ideal candidate is a natural leader with a passion for hospitality and a keen eye for detail, ensuring all front office procedures are executed flawlessly.

Key Responsibilities

• Supervise and lead the front desk team, providing guidance and training.
• Ensure all guests receive a warm and efficient welcome and check-in experience.
• Manage guest reservations, inquiries, and requests promptly and professionally.
• Handle check-out procedures, ensuring accuracy in billing and payments.
• Address and resolve guest concerns and complaints effectively to ensure satisfaction.
• Maintain the cleanliness and presentation of the front desk area.
• Implement and enforce hotel policies and procedures at the front desk.
• Assist with scheduling for the front office team.
• Monitor guest feedback and implement service improvements.
• Liaise with other hotel departments to ensure seamless service delivery.

Requirements

• Previous experience as a Front Desk Agent or in a supervisory role within hotel front office operations.
• Excellent customer service and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in hotel property management systems (PMS) and MS Office.
• Ability to lead and motivate a team.
• Excellent communication skills, both written and verbal.
• Ability to work flexible hours, including shifts, weekends, and public holidays.
• Problem-solving skills and the ability to handle stressful situations calmly.
• A professional and polished demeanor.
• A passion for hospitality and creating memorable guest experiences.

Benefits

Our client offers a competitive salary, staff discounts, and opportunities for professional development within the hospitality industry. You will be working in a dynamic environment in Centurion, Gauteng , with a supportive team dedicated to excellence. This role provides a chance to advance your career in hotel management and contribute significantly to the guest experience.

Benefits include ongoing training, opportunities for promotion, and exposure to various facets of hotel operations.