Guest Experience Agent — Front Desk

Placements24; Polokwane; Híbrido; ZAR 100.000 - 167.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance-based tips

Training

Career advancement

Staff discounts

Uniform provided

Supportive work environment

Descripción de la vacante

Placements24 presents an opportunity at a well-regarded Polokwane hotel for a friendly Front Desk Agent. You will welcome guests, handle check-ins/check-outs, answer inquiries, and manage reservations with a professional demeanor.

The role requires excellent communication, strong organizational skills, and the ability to multitask in a fast-paced hospitality environment. Training and career advancement opportunities are provided, plus staff discounts on accommodations and dining.

Formación

• Previous experience in customer service or front desk preferred.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and basic computer applications.
• Strong organizational skills and ability to multitask.
• Positive attitude and commitment to outstanding guest service.

Responsabilidades

• Greet guests warmly and professionally upon arrival and departure.
• Process check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries, providing information about hotel services, amenities, and local attractions.
• Handle telephone calls and manage reservations and bookings.
• Address guest concerns and resolve minor issues promptly, escalating complex problems as needed.

Conocimientos

Customer service

Communication

Multitasking

Hospitality software

Attention to detail

Herramientas

Hotel management software

Descripción del empleo

Placements24 presents an opportunity at a well-regarded Polokwane hotel for a friendly Front Desk Agent. You will welcome guests, handle check-ins/check-outs, answer inquiries, and manage reservations with a professional demeanor.

The role requires excellent communication, strong organizational skills, and the ability to multitask in a fast-paced hospitality environment. Training and career advancement opportunities are provided, plus staff discounts on accommodations and dining.