Hotel Front Desk Supervisor

Placements24; Vereeniging; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Career advancement opportunities

Job summary

Placements24 in Vereeniging, Gauteng, ZA, seeks a Front Desk Supervisor to oversee daily desk operations and manage a team of receptionists. The ideal candidate ensures a smooth guest arrival and stay, setting a welcoming tone.

You will supervise, train, and support front desk staff, ensuring accurate reservations, smooth check-ins/outs, and high service standards while coordinating with other hotel departments.

Qualifications

• Minimum 2 years in front desk or guest service within hospitality.
• Previous supervisory or leadership experience preferred.
• Proficiency with PMS and hotel reservation software.
• Excellent customer service and communication skills required.
• Able to work on-site in Vereeniging, Gauteng, ZA.

Responsibilities

• Supervise and coordinate daily front desk activities.
• Ensure efficient check-in/out procedures for guests.
• Handle guest inquiries and requests promptly and professionally.
• Manage room inventory and reservations accurately.
• Train and mentor front desk staff on service standards.
• Maintain high guest service standards and address issues.
• Process payments, reconcile daily transactions, and prepare reports.
• Keep lobby area clean, presentable and welcoming.
• Coordinate with other hotel departments to meet guest needs.
• Assist in implementing hotel policies in Vereeniging, Gauteng, ZA.

Skills

PMS proficiency

Guest service

Team supervision

Communication skills

Education

High school diploma

Tools

Opera PMS

Job description

About the Role

Our client, a well-established hotel in Vereeniging, Gauteng, ZA, is seeking a dedicated and service-oriented Front Desk Supervisor . This role is crucial for ensuring a smooth and welcoming experience for all guests upon arrival and throughout their stay. You will be responsible for overseeing the daily operations of the front desk, managing a team of receptionists, and ensuring exceptional guest service. The ideal candidate is highly organized, possesses excellent communication skills, and has a passion for hospitality. You will be the first point of contact for many guests, setting the tone for their entire visit to our client's establishment.

Key Responsibilities

• Supervise and coordinate the daily activities of the front desk team.
• Ensure efficient check-in and check-out procedures for all guests.
• Handle guest inquiries, requests, and concerns in a timely and professional manner.
• Manage room inventory and reservations, ensuring accuracy.
• Train and mentor front desk staff on service standards and operational procedures.
• Maintain high standards of guest service and address any issues that may arise.
• Process payments, reconcile daily transactions, and prepare reports.
• Ensure the lobby area is clean, presentable, and welcoming.
• Liaise with other hotel departments to ensure guest needs are met.
• Assist with implementing and enforcing hotel policies and procedures in Vereeniging, Gauteng, ZA.

Requirements

• A minimum of 2 years of experience in a front desk or guest service role within the hospitality industry.
• Previous supervisory or leadership experience is highly desirable.
• Proficiency in Property Management Systems (PMS) and hotel reservation software.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• A professional appearance and demeanor.
• Ability to remain calm and efficient under pressure.
• Must be able to work on-site in Vereeniging, Gauteng, ZA.
• High school diploma or equivalent required; further education in hospitality is a plus.

Benefits

Our client offers a competitive hourly wage and the opportunity to work in a dynamic hotel environment in Vereeniging, Gauteng, ZA. You will be part of a supportive team and have the chance to develop your leadership skills within the hospitality sector. Opportunities for career advancement exist within the organization.