Senior Ecommerce Operations Leader: Scale Fulfillment

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Executive salary & performance bonus

Medical aid & retirement fund

Paid time off

Professional development budget

Employee discounts

Car allowance & travel expenses

Modern office facilities

Job summary

Placements24 in Richards Bay, KwaZulu-Natal is seeking a Senior E-commerce Operations Manager to oversee inventory, order fulfillment, logistics, customer service, and website performance for an exceptional online customer experience.

Lead and scale operations with a focus on efficiency, cost savings, and data-driven improvements while mentoring the team and collaborating with marketing and sales on launches.

Qualifications

• Bachelor’s degree in a related field required.
• 6+ years of progressive e-commerce operations experience.
• Proven inventory, logistics, and fulfillment expertise.
• Experience with ERP and WMS systems.
• Strong cross-functional collaboration and leadership.

Responsibilities

• Oversee end-to-end e-commerce order fulfillment and shipping.
• Manage inventory levels and forecast demand.
• Maintain relationships with 3PL providers and carriers.
• Improve procedures to reduce costs and delivery times.
• Lead and develop the operations team.
• Monitor website performance and address IT-related issues.
• Ensure regulatory and quality compliance.
• Collaborate with marketing and sales on launches.

Skills

Inventory management

Logistics

Order fulfillment

E-commerce platforms

Team leadership

Problem solving

Communication skills

ERP/WMS familiarity

Lean/Six Sigma

Data-driven decisions

Education

Bachelor’s degree in Operations Management, Business Administration, Supply Chain Management, or related field

Tools

ERP systems

WMS systems

Job description

Placements24 in Richards Bay, KwaZulu-Natal is seeking a Senior E-commerce Operations Manager to oversee inventory, order fulfillment, logistics, customer service, and website performance for an exceptional online customer experience.

Lead and scale operations with a focus on efficiency, cost savings, and data-driven improvements while mentoring the team and collaborating with marketing and sales on launches.