Hybrid E-commerce Operations Leader

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work arrangement

Growth opportunities

Comprehensive benefits

Coastal city location Richards Bay

Job summary

Placements24 in Richards Bay, KwaZulu-Natal is seeking an experienced E-commerce Operations Manager to oversee online sales, inventory control, and fulfillment in a hybrid work environment. You will ensure smooth platform operations, optimize stock, and collaborate with logistics and marketing to drive a superior customer experience.

The ideal candidate has a Bachelor's degree and at least four years in e-commerce operations, with strong leadership, data analysis, and proficiency in operational

Qualifications

• Bachelor's degree or higher in business/operations
• Minimum 4 years of experience in e-commerce operations management
• Proven experience in inventory management, order fulfillment and logistics
• Strong analytical skills and proficiency with operational software

Responsibilities

• Oversee day-to-day operations of the e-commerce platform, ensuring smooth functioning and optimal performance.
• Manage inventory levels, stock replenishment, and order fulfillment processes to meet demand accurately and efficiently.
• Develop and implement strategies to improve website user experience, conversion rates, and customer satisfaction.
• Liaise with logistics partners to ensure timely and cost-effective delivery of orders.
• Monitor and analyze key operational metrics, identifying bottlenecks and implementing solutions.
• Manage customer service inquiries and issues, ensuring prompt and satisfactory resolutions.
• Collaborate with marketing and sales teams to align operational activities with promotional campaigns.
• Ensure compliance with all relevant regulations and company policies.
• Manage supplier relationships related to online sales and fulfillment.

Skills

E-commerce operations management

Inventory management

Logistics

Data analysis

Leadership

Education

Bachelor's degree in Business Administration/Operations Management or related field

Tools

MS Excel

ERP systems

Logistics software

Job description

Placements24 in Richards Bay, KwaZulu-Natal is seeking an experienced E-commerce Operations Manager to oversee online sales, inventory control, and fulfillment in a hybrid work environment. You will ensure smooth platform operations, optimize stock, and collaborate with logistics and marketing to drive a superior customer experience.

The ideal candidate has a Bachelor's degree and at least four years in e-commerce operations, with strong leadership, data analysis, and proficiency in operational