Senior E-commerce Ops Leader | Scale Delivery & Efficiency

Placements24; Richards Bay; On-site; ZAR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Executive-level bonus

Medical aid and retirement fund

Significant paid time off

Professional development budget

Employee discounts

Car allowance and travel expenses

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, seeks an experienced Senior E-commerce Operations Manager to oversee online orders, inventory, logistics, customer service, and site performance, driving efficiency and cost savings.

You will lead warehousing, 3PL relationships, order fulfillment, and cross‑functional collaboration with marketing and sales to scale operations and ensure superb customer experience across channels.

Qualifications

• Bachelor's degree in a relevant field is required.
• 6+ years in e-commerce operations with inventory, logistics and fulfillment.
• Experience with ERP/WMS and e-commerce platforms.
• Proven leadership and cost-saving initiatives.

Responsibilities

• Oversee end-to-end e-commerce order fulfillment including warehousing, picking, packing, and shipping.
• Manage inventory, forecasting, and stock optimization.
• Develop relationships with 3PL providers and carriers.
• Improve procedures to boost efficiency and cut costs.
• Lead customer service processes for timely resolutions.
• Monitor website performance, uptime, and user experience with tech teams.
• Ensure regulatory compliance and quality standards.
• Analyze data to identify improvements and implement solutions.
• Lead and develop the operations team for accountability and growth.
• Collaborate with marketing and sales on promotions and launches.

Skills

E-commerce operations

Inventory management

Logistics

Team leadership

ERP systems

WMS systems

Process improvement

Cross-functional collaboration

Data analysis

Website performance

Education

Bachelor's degree in Operations Management, Business Administration, Supply Chain Management, or related field

Tools

ERP systems

WMS

Job description

Placements24 in Richards Bay, KwaZulu-Natal, seeks an experienced Senior E-commerce Operations Manager to oversee online orders, inventory, logistics, customer service, and site performance, driving efficiency and cost savings.

You will lead warehousing, 3PL relationships, order fulfillment, and cross‑functional collaboration with marketing and sales to scale operations and ensure superb customer experience across channels.