E-commerce Operations & Logistics Lead (Hybrid)

Placements24; Gqeberha; Híbrido; ZAR 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Competitive salary package

Health and wellness benefits

Retirement savings plan

Descripción de la vacante

Placements24 in Port Elizabeth is seeking an experienced E-commerce Operations & Logistics Manager to oversee the end-to-end online order lifecycle, including inventory control, warehousing, order processing, fulfillment, shipping and returns. You will optimize processes, manage 3PL relationships, and implement cost-saving strategies to boost productivity and customer satisfaction.

This leadership role requires a strong background in supply chain management, hands-on leadership, and proficiency

Formación

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Minimum 5 years of progressive experience in e-commerce operations and logistics management.
• Demonstrated experience in managing warehouse operations, inventory control, and order fulfillment processes.
• Proven ability to manage relationships with 3PL providers and negotiate service agreements.
• Strong understanding of e-commerce platforms and associated order management systems (OMS).
• Proficiency in using inventory management software and ERP systems.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills.

Responsabilidades

• Oversee all aspects of e-commerce operations, including inventory management, order processing, warehousing, and fulfillment.
• Develop and implement strategies to optimize shipping processes, reduce delivery times, and minimize logistics costs.
• Manage relationships with third-party logistics (3PL) providers, including negotiation of contracts and performance monitoring.
• Ensure accurate inventory levels across all sales channels and implement stock control measures to prevent stockouts or overstocking.
• Develop and manage efficient returns and exchange processes to enhance customer satisfaction.
• Implement and maintain operational workflows and SOPs for all logistics and fulfillment activities.
• Monitor KPIs such as order accuracy, on-time shipping rates, inventory turnover, and cost per order.
• Collaborate with customer service teams to resolve operational and logistical issues promptly.
• Identify opportunities for process improvements and technology adoption to enhance operational efficiency.
• Ensure compliance with health, safety, and environmental regulations within warehouse and logistics functions.

Conocimientos

Leadership

Analytical thinking

Data-driven

Communication

Problem solving

Team management

Educación

Bachelor's degree in Logistics or related field

Herramientas

OMS

ERP systems

Inventory management software

Descripción del empleo

Placements24 in Port Elizabeth is seeking an experienced E-commerce Operations & Logistics Manager to oversee the end-to-end online order lifecycle, including inventory control, warehousing, order processing, fulfillment, shipping and returns. You will optimize processes, manage 3PL relationships, and implement cost-saving strategies to boost productivity and customer satisfaction.

This leadership role requires a strong background in supply chain management, hands-on leadership, and proficiency