Senior E-commerce Operations Specialist

Placements24; Pretoria; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote work

Annual performance bonuses

Equity options

Health insurance

Home office allowance

Professional development budget

Laptop provided

Paid time off

Career advancement

Job summary

Placements24 is seeking a Senior E-commerce Operations Specialist to lead end-to-end ecommerce operations in a fully remote setup. You will oversee performance, fulfillment, inventory, and customer support while collaborating with marketing, IT and service teams to drive growth from any location in South Africa.

Ideal candidates bring 5+ years of ecommerce operations management experience, strong analytics, and proficiency with Shopify, Magento or WooCommerce, Google Analytics and CRM systems.

Qualifications

• Minimum of 5 years in e-commerce operations management.
• Proven experience with high-volume ecommerce sites and logistics.
• Strong analytical and problem-solving skills with data-driven approach.

Responsibilities

• Manage and optimize all aspects of the ecommerce platform for high availability.
• Oversee order fulfillment from placement to delivery with accuracy.
• Develop strategies for inventory management across warehouses.
• Monitor website analytics to improve user experience and conversion rates.
• Collaborate with marketing to align campaigns with operations.
• Oversee customer support processes for online channels.

Skills

Analytical mindset

Project management

Remote collaboration

Data-driven decisions

Education

Bachelor's degree in Business / Marketing / IT

Tools

Shopify

Magento

WooCommerce

Google Analytics

CRM systems

Job description

About the Role

Our client, a rapidly expanding online retailer, is seeking a highly skilled and proactive Senior E-commerce Operations Specialist to join their fully remote team. This role is critical for managing and optimizing the end-to-end e-commerce operations, ensuring a seamless and efficient online shopping experience for customers nationwide. You will be responsible for overseeing website performance, order fulfillment logistics, inventory management, and customer support processes. This position demands a strategic thinker with a deep understanding of e-commerce platforms, digital marketing, and supply chain management, all applied within a remote-first framework. The ideal candidate will have a proven ability to drive operational improvements, enhance conversion rates, and ensure customer satisfaction in a virtual environment. As a remote team member, exceptional self-discipline, communication, and collaboration skills are essential. You will work closely with various departments, including marketing, IT, and customer service, to achieve ambitious growth targets. This is an excellent opportunity to contribute significantly to the success of a forward-thinking e-commerce business, operating entirely from your chosen location.

Key Responsibilities

• Manage and optimize all aspects of the company's e-commerce platform, ensuring high availability and performance.
• Oversee the order fulfillment process, from order placement to final delivery, ensuring accuracy and timeliness.
• Develop and implement strategies for efficient inventory management across multiple warehouses or fulfillment partners.
• Monitor website analytics and user behavior to identify areas for improvement in user experience and conversion rates.
• Collaborate with the marketing team to ensure alignment between online campaigns and operational capabilities.
• Manage customer service operations for online channels, ensuring prompt and effective resolution of inquiries and issues.
• Implement and refine e-commerce policies and procedures to enhance operational efficiency and customer satisfaction.
• Identify and integrate new technologies or tools to improve e-commerce operations.
• Analyze sales data and operational metrics to provide regular reports and recommendations to senior management.
• Ensure compliance with all relevant online regulations and data privacy laws.

Requirements

• Minimum of 5 years of experience in e-commerce operations management or a similar role.
• Proven experience managing a high-volume e-commerce website and associated logistics.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), payment gateways, and CRM systems.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proficiency in web analytics tools (e.g., Google Analytics) and order management systems.
• Exceptional communication, collaboration, and project management skills, essential for remote work.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced, remote environment.
• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Experience with A/B testing and conversion rate optimization (CRO) strategies.
• Self-motivated, proactive, and able to work independently with minimal supervision.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement, offering significant flexibility.
• Annual performance bonuses and potential for equity options.
• Comprehensive health, dental, and vision insurance.
• Generous allowance for home office setup and supplies.
• Professional development budget for online courses and conferences.
• Company-provided laptop and necessary software.
• Paid time off and holidays.
• Opportunities for rapid career advancement in a growing company.
• A collaborative and supportive virtual team culture.