Remote E-commerce Operations Specialist

Placements24; Mossel Bay; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive annual salary

Health insurance coverage

Performance-based bonuses

Employee discounts on product range

Professional development and online培训

Flexible working hours

Home office setup allowance

Annual leave and public holidays

Job summary

Placements24 is seeking a proactive Remote E-commerce Operations Specialist to manage and optimize our online store, from product listing and order fulfillment to customer service and inventory management. This fully remote role supports driving sales growth and a seamless customer experience from your home office.

You will collaborate with marketing on promotions, monitor inventory across channels, and analyze sales data to identify trends and optimization opportunities.

Qualifications

• 3+ years of experience in e-commerce operations, online retail management, or a related digital role.
• Proven experience managing online product listings, order fulfillment, and customer service for an e-commerce business.
• Proficiency with e-commerce platforms (Shopify, Magento, WooCommerce) and CRM systems.

Responsibilities

• Manage and maintain product listings on the e-commerce platform, including descriptions, images, pricing, and inventory levels.
• Oversee the order fulfillment process, ensuring timely and accurate picking, packing, and shipping of online orders.
• Monitor and respond to customer inquiries via email, chat, and phone, providing exceptional support and resolving issues promptly.
• Manage inventory levels across all online channels, coordinating with warehouse teams to ensure stock accuracy and prevent stockouts.
• Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and opportunities for improvement.
• Implement and optimize e-commerce strategies to enhance user experience, conversion rates, and customer retention.
• Collaborate with marketing teams on promotional activities, product launches, and digital marketing campaigns.
• Ensure the e-commerce website is functioning correctly, reporting any technical issues for prompt resolution.
• Develop and maintain documentation for e-commerce processes and procedures.
• Stay updated on e-commerce best practices, emerging technologies, and industry trends.

Skills

E-commerce operations

Product listings management

Order fulfillment

Customer service

Data analysis

Remote work

Communication

Tools

Shopify

Magento

WooCommerce

CRM systems

Job description

About the Role

Our client, a rapidly growing online retailer, is seeking a proactive and detail-oriented Remote E-commerce Operations Specialist to manage and optimize their digital sales channels. This fully remote position will focus on ensuring the smooth and efficient operation of our online store, from product listing and order fulfillment to customer service and inventory management. You will play a key role in enhancing the customer experience and driving sales growth through effective e-commerce strategies. The ideal candidate is a self-starter with a strong understanding of online retail platforms, exceptional organizational skills, and a passion for delivering outstanding customer service. This is an exceptional opportunity to join a forward-thinking company and contribute significantly to its digital success, all from the comfort of your home office. We are committed to providing a flexible and empowering work environment.

Key Responsibilities

• Manage and maintain product listings on the e-commerce platform, including descriptions, images, pricing, and inventory levels.
• Oversee the order fulfillment process, ensuring timely and accurate picking, packing, and shipping of online orders.
• Monitor and respond to customer inquiries via email, chat, and phone, providing exceptional support and resolving issues promptly.
• Manage inventory levels across all online channels, coordinating with warehouse teams to ensure stock accuracy and prevent stockouts.
• Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and opportunities for improvement.
• Implement and optimize e-commerce strategies to enhance user experience, conversion rates, and customer retention.
• Collaborate with marketing teams on promotional activities, product launches, and digital marketing campaigns.
• Ensure the e-commerce website is functioning correctly, reporting any technical issues for prompt resolution.
• Develop and maintain documentation for e-commerce processes and procedures.
• Stay updated on e-commerce best practices, emerging technologies, and industry trends.

Requirements

• Minimum of 3 years of experience in e-commerce operations, online retail management, or a related digital role.
• Proven experience managing online product listings, order fulfillment, and customer service for an e-commerce business.
• Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and CRM systems.
• Strong analytical skills with the ability to interpret sales data and customer insights.
• Excellent written and verbal communication skills.
• Exceptional organizational and time-management skills, with the ability to manage multiple tasks remotely.
• A self-motivated individual with a proactive approach to problem-solving.
• Reliable high-speed internet connection and a dedicated home office space.
• Ability to work independently and collaboratively within a remote team structure.
• Experience with digital marketing concepts is a plus.

Benefits

• Fully remote work arrangement.
• Competitive annual salary.
• Health insurance coverage.
• Performance-based bonuses.
• Generous employee discounts on our product range.
• Opportunities for professional development and online training.
• Flexible working hours.
• Allowance for home office setup.
• Annual leave and public holidays.
• Positive and supportive remote team culture.