Senior E-commerce Operations Specialist

Placements24; Midrand; Hybrid; ZAR 480,000 - 840,000; Full time

Benefits offered by this job

Fully remote

Career development

Work-life balance

Job summary

Placements24 in South Africa seeks a Senior E-commerce Operations Specialist to optimize online channels and drive operational efficiency, working remotely from anywhere in the country. You will manage day-to-day operations, improve the customer journey, and collaborate with marketing, IT, and service teams.

The ideal candidate has 5+ years in e-commerce operations, experience with Shopify/Magento/WooCommerce, strong analytics, and SEO knowledge.

Qualifications

• 5+ years of experience in e-commerce operations or online retail management.
• Proven experience with Shopify, Magento, or WooCommerce.
• Strong analytical skills and ability to interpret data into actions.
• Solid understanding of digital marketing and its impact on e-commerce sales.
• Proficient with web analytics tools (e.g., Google Analytics) and reporting.
• Excellent communication and cross-team collaboration abilities.
• Bachelor's degree in business, IT, marketing or related field preferred.
• Experience cataloguing products and optimizing content for SEO.

Responsibilities

• Oversee day-to-day e-commerce operations across platforms.
• Analyze sales data, site traffic, and customer behavior for improvements.
• Enhance the customer journey from browsing to post-purchase support.
• Collaborate with marketing, IT, and customer service to execute online strategy.
• Manage inventories across online channels with partners to avoid stockouts.
• Monitor KPIs like sales, conversion, AOV, and retention.
• Troubleshoot platform issues and customer complaints promptly.
• Stay updated on e-commerce best practices and tech trends.

Skills

Data analysis

Digital marketing

Google Analytics

Problem solving

Team collaboration

Education

Bachelor's degree

Tools

Shopify

Magento

WooCommerce

Job description

About the Role

Our client, a rapidly growing online retailer, is seeking a highly motivated and experienced Senior E-commerce Operations Specialist to join their dynamic team. This is a fully remote, full-time position, offering the flexibility and autonomy to work from anywhere within South Africa. The ideal candidate will be instrumental in optimizing our client's online sales channels, ensuring seamless customer experiences, and driving operational efficiency. You will play a crucial role in managing the day-to-day operations of the e-commerce platform, working closely with various departments to achieve strategic business goals. If you thrive in a fast-paced digital environment and possess a keen eye for detail, this opportunity in Midrand, Gauteng , is perfect for you.

Key Responsibilities

• Oversee and manage all aspects of the e-commerce operations, including website maintenance, product listing accuracy, and order fulfillment processes.
• Analyze sales data, website traffic, and customer behavior to identify trends, opportunities for improvement, and potential issues.
• Develop and implement strategies to enhance the customer journey, from initial browsing to post-purchase support, ensuring high levels of customer satisfaction.
• Collaborate with marketing, IT, and customer service teams to ensure cohesive and effective online strategy execution.
• Manage inventory levels across all online platforms, working with supply chain partners to prevent stockouts and minimize overstock.
• Monitor and report on key performance indicators (KPIs) related to sales, conversion rates, average order value, and customer retention.
• Troubleshoot and resolve any technical issues or customer complaints related to the e-commerce platform in a timely manner.
• Stay abreast of industry best practices and emerging technologies in e-commerce to continuously improve operational performance.

Requirements

• A minimum of 5 years of experience in e-commerce operations, online retail management, or a related field.
• Proven experience with e-commerce platforms such as Shopify, Magento, WooCommerce, or similar.
• Strong analytical skills with the ability to interpret complex data and derive actionable insights.
• Excellent understanding of digital marketing principles and their impact on e-commerce sales.
• Proficiency in using web analytics tools (e.g., Google Analytics) and reporting software.
• Exceptional problem-solving abilities and a proactive approach to managing challenges.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively across teams.
• A Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field is preferred.
• Demonstrated experience in managing online product catalogs and optimizing product content for search engines (SEO).

Benefits

This fully remote role offers a competitive annual salary and the flexibility to work from home. You will have the opportunity to shape the future of an exciting e-commerce business and work with a supportive and forward-thinking team. Our client provides opportunities for professional development and growth within the company. You will be part of a culture that values innovation, collaboration, and continuous learning. Embrace a work-life balance that allows you to excel in your career while enjoying the comfort of your own environment. Join us and make a significant impact on our client's online success.