Senior Digital Operations Manager

Placements24; LegKraal Gate; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Performance bonuses

Medical benefits

Home office setup allowance

Remote-friendly culture

Professional development

Job summary

Placements24 is seeking a Senior Digital Operations Manager to lead and optimize our remote digital infrastructure, ensuring seamless online customer experiences and efficient digital channels.

You will oversee website performance, content, campaigns, and data analytics, collaborating with IT, marketing, and service teams. This role demands strategic thinking and hands-on execution in a fully remote environment.

Qualifications

• Bachelor's degree in a related field.
• Minimum 6 years in digital operations or e-commerce.
• Experience managing and optimizing online platforms.
• Strong SEO/SEM, social media, and CMS familiarity.
• Proficient in web analytics and data interpretation.
• Excellent project management and communication skills.
• Experience working in a remote or distributed team.

Responsibilities

• Oversee day-to-day operations of digital platforms and websites.
• Develop strategies to improve website performance, UX, and conversion.
• Manage online content in line with brand guidelines.
• Coordinate digital marketing campaigns with marketing.
• Monitor analytics and KPIs to identify trends and improvements.
• Lead implementation of new digital features and functionalities.
• Ensure security and integrity of digital assets and data.
• Troubleshoot technical issues related to digital operations.
• Collaborate with IT, marketing, and customer service teams.
• Stay informed on emerging digital technologies and best practices.

Skills

Digital operations

E-commerce management

SEO

SEM

CMS

Web analytics

Project management

Remote collaboration

Data interpretation

Communication

Education

Bachelor's degree

Tools

Google Analytics

CMS platforms

Job description

About the Role

Our client, a rapidly expanding e-commerce platform, is seeking a highly skilled Senior Digital Operations Manager to join their fully remote team. This position is critical for managing and optimizing the digital operational infrastructure, ensuring seamless online customer experiences, and driving efficiency across all digital channels. The ideal candidate will possess a deep understanding of e-commerce operations, digital marketing platforms, and data analytics. You will be responsible for overseeing website performance, managing online content, coordinating digital campaigns, and ensuring the smooth functioning of all digital assets. This is a fantastic opportunity for a proactive and results-driven individual to shape the digital operations of a growing online business from a remote setting. We are committed to fostering a collaborative and productive remote work culture. The role requires a strategic thinker who can anticipate future digital trends and implement innovative solutions to maintain a competitive edge.

Key Responsibilities

• Oversee and manage the day-to-day operations of the company's digital platforms and websites.
• Develop and implement strategies to enhance website performance, user experience, and conversion rates.
• Manage online content, ensuring it is up-to-date, accurate, and aligned with brand guidelines.
• Coordinate digital marketing campaigns and online advertising efforts with the marketing team.
• Monitor website analytics and key performance indicators (KPIs) to identify trends and areas for improvement.
• Manage the implementation of new digital features and functionalities.
• Ensure the security and integrity of all digital assets and customer data.
• Troubleshoot and resolve technical issues related to digital operations.
• Collaborate with cross-functional teams, including IT, marketing, and customer service, to ensure seamless operations.
• Stay abreast of emerging digital technologies and industry best practices.

Requirements

• Bachelor's degree in Digital Marketing, Business Administration, Information Technology, or a related field.
• Minimum of 6 years of experience in digital operations, e-commerce management, or a related role.
• Proven experience in managing and optimising online platforms and digital assets.
• Strong understanding of SEO, SEM, social media marketing and content management systems (CMS).
• Proficiency in web analytics tools (e.g., Google Analytics) and data interpretation.
• Excellent project management and organisational skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively in a remote team environment.
• Demonstrated ability to troubleshoot technical issues and implement solutions.
• Experience in a remote-first or distributed work setting is essential.
• Must be legally authorised to work in South Africa and equipped for remote work.

Benefits

• Highly competitive salary package with performance-related bonuses.
• Comprehensive medical and retirement benefits.
• Generous allowance for home office setup and ongoing remote work expenses.
• Opportunities for continuous learning and professional development.
• A flexible, autonomous, and fully remote working environment.
• Exposure to cutting-edge e-commerce technologies and strategies.
• Significant impact on the company's digital growth and success.