E-commerce Retail Manager

Placements24; Cape Town; Hybrid; ZAR 800,000 - 1,200,000; Full time

Benefits offered by this job

Flexible remote work

Remote team leadership

Professional development

Wellness stipend

Home office setup support

Job summary

Placements24 is seeking an E-commerce Retail Manager to lead our client’s online store from a remote-first setup in South Africa. The role requires strategic thinking across website performance, UX, and marketing campaigns to grow online sales.

You will manage a distributed team, optimize pricing and merchandising, and drive ROI through analytics, CRO, and customer journey optimization. A strong track record in e-commerce leadership and remote collaboration is essential.

Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field.
• 5+ years of progressive experience in e-commerce management.
• Extensive knowledge of e-commerce platforms (Shopify, Magento, WooCommerce) and analytics tools.
• Strong leadership and remote team management experience.
• Experience with A/B testing, CRO, and customer journey mapping.

Responsibilities

• Develop and implement comprehensive e-commerce strategies to drive online sales, customer engagement, and brand visibility.
• Manage and optimize the e-commerce website for UX, navigation, and conversion.
• Oversee digital marketing activities including SEO, SEM, social media, email marketing, and content creation.
• Analyze website performance, sales data, and customer behavior to identify trends and improvements.
• Manage online merchandising, catalog updates, pricing strategies, and promotions.
• Collaborate with cross-functional teams to ensure a cohesive online journey.
• Stay updated on e-commerce trends and implement innovative solutions.
• Develop and manage the e-commerce budget to achieve ROI targets.
• Lead and mentor a remote team of e-commerce specialists.

Skills

Digital strategy

Leadership

Analytics

Communication

Project management

Remote team management

A/B testing

Conversion rate optimization

Customer journey mapping

Education

Bachelor's degree in Marketing/Business Administration or related field

Tools

Shopify

Magento

WooCommerce

Google Analytics

Job description

About the Role

Our client, a leading innovator in the online retail space, is seeking a visionary and results-driven E-commerce Retail Manager to lead their digital operations from Cape Town, Western Cape . This fully remote position requires a strategic thinker with a deep understanding of the e-commerce landscape, customer acquisition, and online sales optimization. You will be responsible for the end-to-end management of Our client's online store, from website performance and user experience to marketing campaigns and sales growth. This is a remote-first opportunity for an ambitious leader to shape the future of online retail for a respected brand, working collaboratively with a distributed team across South Africa and beyond.

Key Responsibilities

• Develop and implement comprehensive e-commerce strategies to drive online sales, customer engagement, and brand visibility.
• Manage and optimize the company's e-commerce website, ensuring a seamless user experience, efficient navigation, and high conversion rates.
• Oversee all digital marketing activities, including SEO, SEM, social media marketing, email marketing, and content creation, to drive qualified traffic and customer acquisition.
• Analyze website performance metrics, sales data, and customer behavior to identify trends, opportunities, and areas for improvement.
• Manage online merchandising, product catalog updates, pricing strategies, and promotional campaigns.
• Collaborate with cross-functional teams, including marketing, logistics, IT, and customer service, to ensure a cohesive online customer journey.
• Stay abreast of the latest e-commerce trends, technologies, and best practices, recommending and implementing innovative solutions.
• Develop and manage the e-commerce budget, ensuring efficient allocation of resources to achieve ROI targets.
• Lead and mentor a remote team of e-commerce specialists, fostering a culture of performance and continuous improvement.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in e-commerce management, with a proven track record of driving online sales growth.
• Extensive knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), analytics tools (e.g., Google Analytics), and digital marketing channels.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable strategies.
• Excellent leadership, communication, and project management skills.
• Experience in managing remote teams and working in a distributed work environment.
• Demonstrated experience with A/B testing, conversion rate optimization (CRO), and customer journey mapping.
• A passion for digital innovation and a keen understanding of consumer online behavior.
• Based in South Africa , with the ability to work effectively in a remote capacity.

Benefits

• An attractive annual salary package of Rands, commensurate with experience.
• Fully remote work arrangement, offering unparalleled flexibility and work-life balance.
• Opportunity to lead and shape the e-commerce strategy for a growing brand.
• Access to cutting-edge e-commerce tools and technologies.
• Collaborative and supportive remote team culture.
• Professional development and training opportunities to stay ahead in the digital landscape.
• Contribution towards home office setup and wellness initiatives.