Senior Community Support Specialist

Placements24; Johannesburg; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Generous paid time off

Opportunities for professional develop

Remote work flexibility

Supportive inclusive environment

Job summary

Placements24 is seeking a Senior Community Support Specialist to develop and oversee vital outreach programs for vulnerable individuals and families. This fully remote, permanent role enables you to impact communities in the Johannesburg region and beyond through proactive collaboration with partners and dedicated service delivery.

You will conduct needs assessments, provide direct client support, supervise junior staff, maintain confidential records, and drive program improvements based on data

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Minimum of 5 years of experience in community development or social services.
• Proven experience in program management and development.
• Excellent interpersonal, communication, and active listening skills.
• Proficiency in case management software and Microsoft Office.
• Ability to work independently in a remote setting.
• Fluency in English; other local languages are an advantage.

Responsibilities

• Develop and manage community outreach programs identifying and supporting individuals and families in need.
• Conduct needs assessments to understand challenges faced by community members.
• Provide direct support and guide clients to relevant resources and services.
• Collaborate with local government agencies, NGOs, and stakeholders to improve service delivery.
• Maintain confidential client records per organizational policies.
• Organize and facilitate community workshops and informational sessions.
• Supervise and mentor junior staff, providing training and feedback.
• Monitor program effectiveness and implement data-driven improvements.
• Represent the organization at events and meetings.
• Stay updated on social services legislation and best practices.

Skills

Communication

Active listening

Interpersonal skills

Case management software

Microsoft Office

Independent work

Remote setting

Fluency in English

Empathy

Crisis intervention

De-escalation

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

Case management software

Microsoft Office

Job description

About the Role

Our client, a leading organization dedicated to fostering community well-being, is seeking a highly motivated and experienced Senior Community Support Specialist. This is a fully remote, permanent position that offers the opportunity to make a significant impact from the comfort of your own home. You will be instrumental in developing, implementing, and overseeing vital support programs designed to assist vulnerable individuals and families within the community. This role requires a compassionate and proactive approach, with a strong emphasis on building trust and providing consistent, high-quality assistance. The ideal candidate will be a self-starter, adept at managing their workload independently, and possess excellent communication skills to connect with diverse populations. This position is crucial for the continued success of our client's outreach efforts, ensuring that essential services reach those who need them most across the Johannesburg region and beyond.

Key Responsibilities

• Develop and manage community outreach programs aimed at identifying and supporting individuals and families in need.
• Conduct needs assessments to understand the specific challenges faced by community members.
• Provide direct support and guidance to clients, connecting them with relevant resources and services.
• Collaborate with local government agencies, non-profit organizations, and other stakeholders to enhance service delivery.
• Maintain accurate and confidential client records in accordance with organizational policies.
• Organize and facilitate community workshops and informational sessions.
• Supervise and mentor junior support staff, providing training and ongoing feedback.
• Monitor program effectiveness and implement improvements based on data and client feedback.
• Represent the organization at community events and meetings.
• Stay abreast of relevant social services legislation and best practices.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• A minimum of 5 years of experience in community development, social services, or a similar role.
• Proven experience in program management and development.
• Excellent interpersonal, communication, and active listening skills.
• Proficiency in case management software and Microsoft Office Suite.
• Demonstrated ability to work independently and manage multiple priorities in a remote setting.
• Strong understanding of the social issues affecting communities in Johannesburg.
• Empathy, patience, and a genuine commitment to social justice.
• Ability to de-escalate challenging situations and provide crisis intervention when necessary.
• Fluency in English; proficiency in other local languages is an advantage.

Benefits

• This role comes with a competitive salary, comprehensive health benefits, generous paid time off, and opportunities for professional development.
• As a fully remote position, you will enjoy the flexibility and work-life balance that comes with working from home.
• Our client is committed to creating a supportive and inclusive work environment where your contributions are valued and recognized.
• This is an exceptional opportunity to grow your career in the Community & Social Care sector while making a tangible difference in people's lives.
• Join a passionate team dedicated to positive social change.