Senior Community Support Worker (Remote)

Placements24; Johannesburg; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Remote-first culture

Professional development

Career progression

Job summary

Placements24 is seeking a Senior Community Support Worker to lead and deliver remote-first client care across Johannesburg and beyond. You will develop tailored support plans, provide direct assistance to clients, and mentor junior staff while maintaining compliant, confidential records.

Join a mission-driven team valued for empathy and integrity, offering flexible remote work, ongoing professional development, and opportunities for career advancement within a supportive organisation.

Qualifications

• Relevant qualification in Social Work, Community Services, Psychology, or a related field.
• 3–5 years of experience in community support or social care, with at least 1 year in a senior/supervisory capacity.
• Experience developing and implementing support plans for individuals with diverse needs.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency with digital communication tools and case management software for remote work.
• Strong organizational and time-management abilities.
• Ability to work independently and as part of a remote team.
• Compassionate, empathetic, and non-judgmental attitude.
• Willingness to undergo background checks and adhere to policies.
• Understanding of relevant legislation and best practices in community care.

Responsibilities

• Develop, implement, and review individualized support plans for clients, ensuring alignment with their needs and goals.
• Provide direct support and assistance to clients in various aspects of their daily lives, fostering independence and well-being.
• Conduct regular assessments of client progress and adjust support strategies as required.
• Liaise effectively with clients' families, external agencies, and healthcare professionals to ensure a coordinated approach to care.
• Offer emotional support, guidance, and advocacy for clients facing diverse challenges.
• Mentor and supervise junior community support staff, providing training and constructive feedback.
• Maintain accurate and confidential client records and documentation.
• Participate in team meetings, case conferences, and professional development activities.
• Manage caseloads efficiently and prioritize tasks to meet service demands.
• Uphold the highest standards of professional conduct and ethical practice at all times.

Skills

Communication skills

Interpersonal skills

Active listening

Remote work tools

Time management

Mentoring junior staff

Education

Degree in Social Work / Community Services / Psychology

Tools

Case management software

Digital communication tools

Job description

About the Role

Our client, a leading provider of community-based support services, is seeking a highly experienced and compassionate Senior Community Support Worker to join their dedicated team. This pivotal role is designed for an individual passionate about making a tangible difference in the lives of vulnerable individuals. As a remote-first position, you will leverage technology to connect with clients and colleagues, offering unparalleled support and guidance from the comfort of your home office. You will be instrumental in developing and implementing tailored support plans, ensuring that each client receives the highest standard of care. This is an exciting opportunity to take on a leadership role within a supportive and dynamic organisation, contributing to its mission of empowering individuals and fostering independent living. The ideal candidate will possess exceptional interpersonal skills and a proactive approach to problem-solving, with a strong understanding of the unique challenges faced by individuals within the community care sector. Your expertise will be crucial in mentoring junior staff and driving service excellence across the board. We are looking for someone who is not only skilled but also deeply committed to our client's values of empathy, respect, and integrity.

Key Responsibilities

• Develop, implement, and review individualized support plans for clients, ensuring alignment with their needs and goals.
• Provide direct support and assistance to clients in various aspects of their daily lives, fostering independence and well-being.
• Conduct regular assessments of client progress and adjust support strategies as required.
• Liaise effectively with clients' families, external agencies, and healthcare professionals to ensure a coordinated approach to care.
• Offer emotional support, guidance, and advocacy for clients facing diverse challenges.
• Mentor and supervise junior community support staff, providing training and constructive feedback.
• Maintain accurate and confidential client records and documentation.
• Participate in team meetings, case conferences, and professional development activities.
• Manage caseloads efficiently and prioritize tasks to meet service demands.
• Uphold the highest standards of professional conduct and ethical practice at all times.

Requirements

• A relevant qualification in Social Work, Community Services, Psychology, or a related field.
• Minimum of 3-5 years of experience in a community support or social care setting, with at least 1 year in a senior or supervisory capacity.
• Demonstrated experience in developing and implementing support plans for individuals with diverse needs (e.g., mental health, disabilities, elderly care).
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using digital communication tools and case management software for remote work.
• Strong organizational and time-management abilities.
• Ability to work independently and as part of a remote team.
• A compassionate, empathetic, and non-judgmental attitude.
• Willingness to undergo background checks and adhere to organizational policies.
• Understanding of relevant legislation and best practices in community care.

Benefits

Join a forward-thinking organisation that values its employees and offers a comprehensive benefits package. This fully remote role provides significant flexibility and the opportunity to work from anywhere in **Johannesburg, Gauteng, ZA**. You will receive a competitive salary commensurate with your experience, along with opportunities for continuous professional development and career advancement. Our client offers a supportive team environment, access to resources for well-being, and the chance to be part of a team committed to making a real difference. We invest in our staff through ongoing training and provide avenues for career growth within the organisation. Enjoy the benefits of a truly remote-first culture with the autonomy to manage your workday effectively.