Senior Claims Handler - Motor & Property - WhatJobs Direct

Placements24; Bloemfontein; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Performance-based bonus

Medical aid

Life cover

Provident fund

Professional development opportunities

Job summary

Placements24 is recruiting a Senior Claims Handler for our client in Bloemfontein, specializing in motor and property claims. The role requires managing a high-volume caseload and delivering efficient, customer-focused resolutions in line with policy terms.

You will evaluate claims, negotiate settlements within authority limits, coordinate with assessors and service providers, and ensure compliance with insurance regulations. A strong service mindset and professional ethics are essential.

Qualifications

• Minimum 5 years handling motor and property claims.
• Solid knowledge of motor and property insurance processes.
• Ability to manage high claim volumes efficiently.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency with claims software and MS Office.

Responsibilities

• Manage and process a portfolio of motor and property insurance claims from inception to closure.
• Assess claim validity, coverage, and liability per policy terms.
• Communicate effectively with policyholders with empathy.
• Negotiate fair settlements within authority limits.
• Coordinate with external assessors and repairers when needed.
• Enter data accurately into the claims management system.
• Identify potentially fraudulent claims and escalate.
• Stay updated on insurance legislation and best practices.
• Support team goals and mentor junior staff.
• Uphold commitment to exceptional customer service.

Skills

Senior claims handling

Negotiation skills

Customer service

Attention to detail

Organizational skills

Education

NQF Level 5 Short-Term Insurance

Tools

Claims management software

MS Office

Job description

About the Role

Our client, a well-established insurance provider, is looking for a proactive and experienced Senior Claims Handler to manage motor and property insurance claims in Bloemfontein, Free State . This role is vital for ensuring efficient and satisfactory claim resolutions for policyholders. The ideal candidate will possess a strong understanding of motor and property insurance claims processes, excellent customer service skills, and the ability to handle a demanding caseload. You will be responsible for evaluating claims, negotiating settlements, and ensuring compliance with policy terms and regulations. This is a great opportunity for a seasoned professional to contribute to a reputable company within the Bloemfontein region.

Key Responsibilities

• Manage and process a portfolio of motor and property insurance claims from inception to closure.
• Accurately assess claim validity, coverage, and liability based on policy terms and conditions.
• Communicate effectively and empathetically with policyholders, providing updates and guidance throughout the claims process.
• Negotiate fair settlements with claimants and third parties within designated authority limits.
• Appoint and manage external service providers, such as assessors and repairers, where necessary.
• Ensure timely and accurate data entry into the claims management system.
• Identify potential fraudulent claims and elevate them for further investigation.
• Maintain up-to-date knowledge of relevant insurance legislation and industry best practices.
• Contribute to team goals and assist in mentoring junior claims handlers.
• Uphold the company's commitment to exceptional customer service.

Requirements

• A minimum of 5 years of experience in handling motor and property insurance claims.
• In-depth knowledge of insurance policies, claims procedures, and legal requirements related to motor and property.
• Proven ability to manage a high volume of claims efficiently and effectively.
• Strong negotiation, communication, and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Proficiency in claims management software and standard office applications.
• Relevant insurance qualifications (e.g., NQF Level 5 in Short-Term Insurance) are highly desirable.
• Ability to work independently and as part of a collaborative team.
• Residency or willingness to relocate to Bloemfontein, Free State .
• A professional attitude and commitment to ethical conduct.

Benefits

• Our client offers a competitive salary and a performance-based incentive bonus.
• A comprehensive benefits package includes medical aid, life cover, and a provident fund.
• Opportunities for professional development and further industry training are provided.
• This role is based in our Bloemfontein office, offering a stable and professional working environment.
• Employees benefit from generous annual leave and access to employee wellness programs.
• Join a supportive team and contribute to a company that values its people and their contributions.