Insurance Claims Manager - Motor Division

Placements24; Stellenbosch; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Executive package

Medical aid

Pension fund

Generous annual leave

Leadership training

Career advancement

Job summary

Placements24 is seeking an experienced Insurance Claims Manager to lead the Motor Division in Stellenbosch, Western Cape. The role requires strategic oversight of motor claims, policy compliance, and service excellence, with a focus on cost containment and performance improvement.

You will manage a team, drive escalations, analyse trends, and collaborate with external service providers to ensure timely settlements and high client satisfaction in a dynamic insurance market.

Qualifications

• A relevant tertiary qualification in Insurance, Law, Commerce, or a related field.
• Minimum 7 years of progressive experience in insurance claims, with at least 3 years in a management or supervisory role, specifically within motor claims.
• In-depth knowledge of motor insurance principles, policy wordings, and claims legislation in South Africa.
• Proven leadership and team management skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent negotiation, communication, and interpersonal skills.
• Experience in managing budgets and controlling costs.
• Proficiency in claims management systems and Microsoft Office Suite.
• Ability to handle pressure and manage multiple priorities effectively.
• A proactive approach to risk management and fraud detection.

Responsibilities

• Lead, manage, and develop the motor claims team, setting clear objectives and performance standards.
• Oversee the entire motor claims lifecycle, from initial reporting to final settlement.
• Ensure efficient and timely processing of all motor claims, adhering to SLAs.
• Develop and implement claims handling procedures and best practices.
• Monitor claims performance, analyze data, and identify trends to drive improvements in efficiency and cost-effectiveness.
• Manage complex and high-value claims, including litigation or fraud.
• Ensure compliance with relevant legislation, regulatory requirements, and company policies.
• Manage relationships with external service providers, such as repairers and assessors.
• Control claims expenditure and manage reserves effectively.
• Provide training and mentorship to claims staff.

Skills

Leadership

Motor claims

Regulatory knowledge

Data analysis

Negotiation

Budgeting

Team management

Communication

Education

Tertiary qualification in Insurance/Law/Commerce

Tools

Claims management systems

Microsoft Office

Job description

About the Role

Our client, a leading insurance provider, is seeking an experienced and dynamic Insurance Claims Manager to lead their Motor Division in Stellenbosch, Western Cape . This senior role is responsible for overseeing the efficient and effective management of all motor insurance claims, ensuring adherence to company policies, regulatory standards, and exceptional customer service. The ideal candidate will possess strong leadership qualities, a deep understanding of motor claims processes, and proven experience in managing a team and optimizing operational performance. We are looking for an individual who can drive continuous improvement, manage complex claim escalations, and foster a culture of excellence within the claims department. This is a significant opportunity to make a substantial impact on the operational success of our client in the competitive South African insurance market. The role requires strategic planning, resource allocation, and a keen focus on cost containment while maintaining high service levels. You will be instrumental in shaping the future of motor claims handling for the company.

Key Responsibilities

• Lead, manage, and develop the motor claims team, setting clear objectives and performance standards.
• Oversee the entire motor claims lifecycle, from initial reporting to final settlement.
• Ensure efficient and timely processing of all motor claims, adhering to service level agreements (SLAs).
• Develop and implement claims handling procedures and best practices.
• Monitor claims performance, analyze data, and identify trends to drive improvements in efficiency and cost-effectiveness.
• Manage complex and high-value claims, including those involving litigation or fraud.
• Ensure compliance with all relevant legislation, regulatory requirements, and company policies.
• Manage relationships with external service providers, such as repairers and assessors.
• Control claims expenditure and manage reserves effectively.
• Provide training and mentorship to claims staff, fostering their professional development.

Requirements

• A relevant tertiary qualification in Insurance, Law, Commerce, or a related field.
• A minimum of 7 years of progressive experience in insurance claims, with at least 3 years in a management or supervisory role, specifically within motor claims.
• In-depth knowledge of motor insurance principles, policy wordings, and claims legislation in South Africa .
• Proven leadership and team management skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent negotiation, communication, and interpersonal skills.
• Experience in managing budgets and controlling costs.
• Proficiency in claims management systems and Microsoft Office Suite.
• Ability to handle pressure and manage multiple priorities effectively.
• A proactive approach to risk management and fraud detection.

Benefits

• Our client offers a competitive executive salary package and a performance-related bonus scheme.
• Benefits include comprehensive medical aid, a substantial pension fund, and generous annual leave.
• Significant opportunities for professional development, leadership training, and career advancement within the organization are provided.
• You will have the opportunity to lead a key division and influence strategic decisions.
• The work environment is dynamic and supportive, fostering collaboration and innovation in Stellenbosch, Western Cape .
• Access to cutting-edge claims technology.