Claims Handler - Motor Vehicle Insurance

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Pension fund

Generous annual leave

On-the-job training

Job summary

Placements24 is seeking a diligent Claims Handler for motor vehicle insurance claims in Nelspruit, Mpumalanga. You will assess claims, verify coverage, gather documentation, and coordinate settlements with policyholders and repairers.

The role emphasizes accuracy, customer care, and regulatory compliance. Ideal candidates have 2–3 years of motor claims experience, strong communication skills, and proficiency with claims software.

Qualifications

• 2–3 years of experience handling motor vehicle insurance claims.
• Good understanding of motor vehicle insurance policies and claims processes.
• Strong customer service and communication skills with empathy.
• Attention to detail and accurate data entry.
• Ability to use claims management software and standard office tools.
• Ability to work independently and as part of a team.
• Proactive workload management and deadline orientation.

Responsibilities

• Receive, register, and process motor vehicle insurance claims promptly.
• Verify policy details and ensure coverage for reported incidents.
• Gather documentation including accident reports and repair estimates.
• Assess damage and determine settlements per policy terms and costs.
• Communicate status and requirements clearly to policyholders and third parties.
• Appoint and liaise with repairers, assessors, and service providers.
• Negotiate settlements with policyholders or representatives.
• Maintain accurate claim files and log all transactions.
• Identify potential fraudulent claims for investigation.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Customer service

Communication

Data entry

Teamwork

Decision making

Problem solving

Education

High school diploma

NQF Level 4 Insurance

Tools

Claims software

Office applications

Job description

About the Role

Our client, a well-established insurance company, is seeking a diligent and customer-focused Claims Handler to manage motor vehicle insurance claims. This role is based in Nelspruit, Mpumalanga, and involves assessing and processing claims efficiently while ensuring a positive customer experience. You will be responsible for evaluating claim details, verifying policy coverage, and coordinating repairs or settlements. The ideal candidate will have excellent communication skills, a keen eye for detail, and a solid understanding of motor vehicle insurance principles. This position offers a fantastic opportunity to build a career within the dynamic insurance sector, contributing to a team that values service excellence. Working in Nelspruit, Mpumalanga, you will have the chance to engage with a diverse range of clients and vehicle types, gaining valuable experience in a supportive environment. Your role is critical in ensuring Our client uphms their promise of reliability and support to policyholders during challenging times.

Key Responsibilities

• Receive, register, and process motor vehicle insurance claims in a timely and efficient manner.
• Verify policy details and ensure coverage for the reported incident.
• Gather necessary documentation, including accident reports, repair estimates, and witness statements.
• Assess the extent of damage and determine the appropriate settlement based on policy terms and repair costs.
• Communicate claim status, decisions, and requirements clearly to policyholders and third parties.
• Appoint and liaise with approved repairers, assessors, and other service providers.
• Negotiate settlements with policyholders and/or their representatives.
• Maintain accurate and comprehensive claim files, ensuring all transactions are logged.
• Identify and report potential fraudulent claims for further investigation.
• Adhere to company policies, procedures, and regulatory requirements.

Requirements

• A minimum of 2-3 years of experience in handling motor vehicle insurance claims.
• Good understanding of motor vehicle insurance policies, terminology, and claims processes.
• Strong customer service and communication skills, with the ability to empathize with claimants.
• Excellent attention to detail and accuracy in data entry and documentation.
• Proficiency in using claims management software and standard office applications.
• Ability to work effectively both independently and as part of a team.
• Problem-solving skills and the ability to make sound decisions.
• High school diploma or equivalent; relevant insurance qualifications (e.g., NQF Level 4) are advantageous.
• Reside in or be willing to work from our Nelspruit, Mpumalanga office.
• A proactive approach to managing workload and meeting deadlines.

Benefits

• Competitive salary and potential for performance-based incentives.
• Comprehensive medical aid and retirement fund.
• Generous annual leave.
• On-the-job training and opportunities for professional development.
• A positive and supportive team culture.
• Exposure to various types of motor vehicle claims.
• Modern office facilities in Nelspruit, Mpumalanga .
• Employee assistance programs.
• Clear career progression pathways within the claims department.