Claims Handler - Motor Insurance

Placements24; Bloemfontein; On-site; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary based on experience

Performance bonuses

Medical aid and gap cover

Retirement fund participation

Paid annual leave and sick leave

Training and professional development

Stable and supportive work environment

Career progression opportunities

Employee assistance program

Job summary

Placements24 in Bloemfontein, Free State, seeks a diligent Claims Handler to manage the lifecycle of motor insurance claims, coordinating with policyholders, assessors, and repairers. The role emphasizes accuracy, empathy, and timely resolutions in a fast-paced environment.

The ideal candidate understands motor policies, claims procedures, and FAIS accreditation, and possesses strong communication and organizational skills to support customers through potentially stressful times.

Qualifications

• Experience in insurance claims handling, preferably motor vehicles.
• Solid understanding of motor insurance policies and claim types.
• Excellent communication and customer service abilities.
• Strong organizational skills and multitasking capability.

Responsibilities

• Receive, record, and process motor insurance claims efficiently and accurately.
• Investigate claim details, gather documentation, and verify policy coverage.
• Communicate with policyholders to explain the claims process and outcomes.
• Liaise with motor assessors, repair workshops, and third parties to coordinate assessments and repairs.
• Determine liability and calculate settlement amounts per policy terms.
• Manage a caseload of claims with timely progression and resolution.
• Maintain accurate claim files within the company's systems.
• Identify potential fraudulent claims and escalate appropriately.
• Provide excellent customer service with empathy and professionalism.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Education

FAIS accreditation

Tools

MS Office

Claims management software

Job description

About the Role

Our client, a reputable insurance company, is seeking a diligent and customer-focused Claims Handler to join their dedicated team in **Bloemfontein**, **Free State**.

This role is essential in managing the lifecycle of motor insurance claims, ensuring prompt, fair, and efficient resolution for policyholders. The ideal candidate will possess a strong understanding of motor vehicle insurance policies, claims procedures, and excellent communication skills to interact with clients, assessors, and repairers. We are looking for an individual who is organized, empathetic, and committed to providing outstanding service during a potentially stressful time for our clients. As part of the **Bloemfontein** team, you will play a key role in upholding our client's reputation for reliability and customer care. Your responsibilities will include assessing claim details, verifying coverage, and coordinating repair processes or settlements. This position offers a stable career path and the opportunity to develop expertise within the specialized field of motor insurance claims management.

Key Responsibilities

• Receive, record, and process motor insurance claims efficiently and accurately.
• Investigate claim details, gather necessary documentation, and verify policy coverage.
• Communicate effectively with policyholders to explain the claims process, requirements, and outcomes.
• Liaise with motor assessors, repair workshops, and third parties to coordinate assessments and repairs.
• Determine liability and calculate settlement amounts in line with policy terms and company guidelines.
• Manage a caseload of claims, ensuring timely progression and resolution.
• Maintain accurate and organized claim files within the company's systems.
• Identify potential fraudulent claims and follow established procedures for escalation.
• Provide excellent customer service, demonstrating empathy and professionalism throughout the claims handling process.
• Stay updated on motor vehicle insurance regulations and best practices in **Free State**.

Requirements

• Previous experience in insurance claims handling, preferably with a focus on motor vehicles.
• Solid understanding of motor insurance policies, claim types, and assessment procedures.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in MS Office and claims management software.
• Detail-oriented with a methodical approach to problem-solving.
• Ability to work independently and as part of a collaborative team.
• Must possess or be willing to obtain relevant FAIS accreditation.
• A commitment to ethical conduct and customer satisfaction.
• Must reside in or be willing to commute to **Bloemfontein**, **South Africa**.

Benefits

• Competitive salary based on experience and qualifications.
• Performance bonuses and incentives.
• Comprehensive medical aid and gap cover options.
• Retirement fund participation.
• Paid annual leave and sick leave.
• Opportunities for training and professional development in claims management.
• A stable and supportive work environment in **Bloemfontein**.
• Potential for career progression within the insurance sector.
• Employee assistance program for well-being support.