Senior Claims Handler - Motor Insurance

Placements24; Polokwane; Sur place; ZAR 380 000 - 520 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Provident fund

Annual leave

Training opportunities

Résumé du poste

Placements24 in Polokwane is seeking a Senior Claims Handler specializing in motor insurance to manage the end-to-end motor claims process, from notification to settlement, ensuring fair and timely resolutions for policyholders. The ideal candidate has 4+ years of motor claims experience and excels in communication and negotiation.

The role requires strong knowledge of motor policies, proficiency with claims management software and MS Office, and a client-focused approach.

Qualifications

• Matriculation is essential; relevant tertiary qualifications or industry certifications (e.g., NQF Level 4 in Short-Term Insurance) advantageous.
• Minimum 4 years of experience as a Claims Handler in motor insurance.
• Strong knowledge of motor vehicle insurance policies, claims procedures, and applicable laws.
• Excellent communication, negotiation, and interpersonal skills.
• Customer service oriented with commitment to resolving issues efficiently.
• Proficient in using claims management software and MS Office.
• Ability to work under pressure and manage a high volume of claims.

Responsabilités

• Manage a portfolio of motor insurance claims from notification to final settlement.
• Investigate claims, gather documents, assess liability and quantum.
• Communicate effectively with policyholders, witnesses, and third parties.
• Negotiate settlements within policy limits and guidelines.
• Appoint/manage repairers, assessors and service providers as needed.
• Maintain accurate records and timely updates in the claims system.
• Identify potential fraudulent claims and escalate for investigation.
• Provide guidance to junior claims handlers.

Connaissances

Motor insurance

Claims handling

Negotiation

Customer service

Communication

MS Office

Formation

Matriculation

NQF Level 4 Short-Term Insurance

Outils

Claims management software

MS Office

Description du poste

About the Role

Our client, a reputable insurance company, is seeking an experienced Senior Claims Handler specializing in Motor Insurance for their office in Polokwane, Limpopo . This role is essential for managing the end-to-end claims process for motor vehicle accidents, ensuring efficient, fair, and timely resolution for policyholders. The ideal candidate will have a strong understanding of motor insurance policies, claims investigation techniques, and customer service excellence. This is a key position within the claims department, contributing to customer satisfaction and the overall operational efficiency of the branch. You will be a vital part of a team committed to providing excellent service.

Key Responsibilities

• Manage a portfolio of motor insurance claims from initial notification to final settlement.
• Investigate claims thoroughly, gather relevant documentation, and assess liability and quantum.
• Communicate effectively and empathetically with policyholders, witnesses, and third parties throughout the claims process.
• Negotiate settlements within the scope of policy limits and company guidelines.
• Appoint and manage repairers, assessors, and other service providers as required.
• Ensure accurate record-keeping and timely updates on the claims management system.
• Identify potential fraudulent claims and escape them for further investigation.
• Provide guidance and support to junior claims handlers within the team.
• Adhere to all company policies, procedures, and regulatory requirements.

Requirements

• A matriculation certificate is essential; relevant tertiary qualifications or industry-specific certifications (e.g., NQF Level 4 in Short-Term Insurance) are highly advantageous.
• A minimum of 4 years of experience as a Claims Handler, specifically within motor insurance.
• Comprehensive knowledge of motor vehicle insurance policies, claims procedures, and relevant legislation.
• Excellent communication, negotiation, and interpersonal skills.
• Strong customer service orientation and a commitment to resolving issues efficiently.
• Proficiency in using claims management software and MS Office.
• Ability to work under pressure and manage a high volume of claims effectively.
• Attention to detail and a methodical approach to claim investigation.

Benefits

Our client offers a competitive salary package, including performance incentives. Benefits include comprehensive medical coverage, a provident fund, and generous annual leave. We are committed to professional development, offering training opportunities to enhance skills and career progression. This role is based in our well-equipped office in Polokwane . Join a supportive and professional team where your expertise in motor claims handling will be highly valued.