Insurance Claims Handler - Motor Vehicle

Placements24; Benoni; Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Hybrid work model in Benoni

Job summary

Placements24 is seeking an Insurance Claims Handler in Benoni, Gauteng, to manage motor vehicle claims from FNOL to settlement. You will investigate, verify policies, liaise with policyholders, repairers and third parties, and authorize payments, ensuring accurate records and compliant procedures.

The role requires at least 3 years of motor claims experience, strong customer service and communication skills, and proficiency with claims software and MS Office. Hybrid work arrangement offered.

Qualifications

• At least 3 years' experience in motor vehicle claims.
• Solid understanding of motor insurance policies and claims processes.
• Excellent customer service and communication skills.
• Analytical with meticulous attention to detail.
• Proficiency in claims management software and MS Office.
• Ability to manage a busy workload and prioritize tasks.
• Relevant insurance qualifications or certifications advantageous.
• Team player with ability to work independently.
• Proactive approach to claim resolution.

Responsibilities

• Manage a caseload of motor vehicle insurance claims from FNOL to settlement.
• Investigate claim circumstances, gather documentation, verify policy coverages.
• Assess vehicle damage, obtain repair quotes, and authorize repairs.
• Communicate with policyholders with clear updates and guidance.
• Liaise with third-party service providers, including repairers and assessors.
• Ensure claims are handled in compliance with policies and regulatory requirements.
• Identify and accelerate potentially fraudulent claims for further investigation.
• Maintain accurate records in the claims management system.
• Negotiate settlements within authorized limits.
• Contribute to team objectives and improve efficiency and customer satisfaction.

Skills

Customer service

Communication

Analytical skills

Problem-solving

Prioritization

Education

Insurance qualifications/certifications

Tools

Claims management software

MS Office

Job description

About the Role

Our client, a leader in the insurance sector, is seeking a diligent and customer-focused Insurance Claims Handler to join their busy team in Benoni, Gauteng . This role is integral to managing motor vehicle insurance claims from inception to settlement, ensuring efficient processing and positive customer outcomes. The successful candidate will be responsible for investigating claims, assessing damages, liaising with policyholders, repairers, and other third parties, and authorizing payments. A strong understanding of motor vehicle insurance policies and claims procedures is essential. This position offers a great opportunity to develop your skills within a supportive environment and contribute to the company's reputation for excellent service.

Key Responsibilities

• Manage a caseload of motor vehicle insurance claims from first notification of loss (FNOL) to settlement.
• Investigate claim circumstances, gather necessary documentation, and verify policy coverage.
• Assess vehicle damage, obtain repair quotes, and authorize repair work where appropriate.
• Communicate effectively with policyholders, providing clear updates and guidance throughout the claims process.
• Liaise with third-party service providers, including repairers, assessors, and legal representatives.
• Ensure claims are handled in compliance with company policies, procedures, and regulatory requirements.
• Identify and accelerate potential fraudulent claims for further investigation.
• Maintain accurate and detailed records of all claim activities and communications within the claims management system.
• Negotiate settlements with policyholders and third parties within authorized limits.
• Contribute to team objectives and strive for continuous improvement in claims handling efficiency and customer satisfaction.

Requirements

• Minimum of 3 years of experience in handling motor vehicle insurance claims.
• Solid understanding of motor insurance policies, claims processes, and relevant legislation.
• Excellent customer service, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities with meticulous attention to detail.
• Proficiency in using claims management software and MS Office applications.
• Ability to manage a busy workload efficiently and prioritize tasks effectively.
• A proactive approach to claim resolution and a commitment to achieving positive outcomes.
• Relevant insurance qualifications or certifications are advantageous.
• Team player with the ability to work independently when required.
• A professional demeanor and commitment to ethical conduct.

Benefits

• Our client offers a competitive salary package commensurate with your experience and expertise.
• Employees benefit from comprehensive medical aid and retirement fund contributions.
• Opportunities for ongoing professional development and career advancement within the company are actively supported.
• This position is based in Benoni, Gauteng , and operates on a hybrid model, offering a flexible work arrangement.
• Join a reputable organization where your contributions are valued, and you can build a long-term career in the insurance industry.