Senior Claims Manager - Motor Vehicle Insurance

Placements24; Stellenbosch; Vor Ort; ZAR 1.200.000 - 1.800.000; Vollzeit

Benefits dieser Stelle

Executive salary package

Medical aid

Retirement fund

Leadership training

Industry forums

Zusammenfassung

Placements24 is seeking a Senior Claims Manager for its motor vehicle claims division in Stellenbosch, Western Cape. The role requires strategic leadership, strong claims expertise, and a track record of managing large teams while ensuring efficiency and regulatory compliance.

You will oversee complex motor claims, collaborate with providers and legal partners, and drive cost controls and performance improvements.

Qualifikationen

• 10+ years in motor vehicle insurance claims
• 5+ years in a managerial role
• Strong leadership and people development abilities
• Excellent knowledge of regulatory compliance and risk management
• Experience with high-value/complex motor claims

Aufgaben

• Lead a team of claims handlers, assessors and support staff.
• Develop and implement efficient claims handling strategies.
• Monitor performance metrics and optimize outcomes.
• Ensure compliance with legislation, regulatory guidelines and policies.
• Manage budget and resource allocation.
• Handle complex/high-value motor claims with expert guidance.
• Foster relationships with internal/external stakeholders.
• Oversee fraud detection and prevention measures.
• Drive continuous improvement in claims experience for policyholders.
• Represent the department in senior management discussions.

Kenntnisse

Leadership

Strategic thinking

Negotiation

Communication

Budget management

Ausbildung

Advanced Certificate in Short-Term Insurance

Bachelor's degree in Business or Law

Tools

Claims management software

Jobbeschreibung

About the Role

Our client, a distinguished name in the insurance industry, is seeking a highly experienced and strategic Senior Claims Manager to lead their Motor Vehicle Insurance claims department. This crucial leadership role is based in the picturesque and academic city of Stellenbosch, Western Cape . You will be responsible for overseeing all aspects of motor claims handling, ensuring efficiency, fairness, and adherence to company standards and regulatory requirements. The ideal candidate will possess exceptional leadership abilities, a deep understanding of motor insurance claims processes, and a proven track record in managing large teams and optimizing claims performance. This is a significant opportunity to drive excellence within a key division of our client's operations in the heart of the Stellenbosch, Western Cape region.

Key Responsibilities

• Lead, manage, and mentor a team of claims handlers, assessors, and support staff.
• Develop and implement effective claims handling strategies and procedures to ensure operational efficiency and customer satisfaction.
• Monitor claims performance metrics, identify trends, and implement corrective actions to control costs and improve outcomes.
• Ensure compliance with all relevant legislation, regulatory guidelines, and company policies.
• Manage the claims budget and resource allocation effectively.
• Handle complex and high-value motor claims, providing expert guidance and decision-making.
• Foster strong relationships with internal departments, external service providers (e.g., repairers, legal firms), and regulatory bodies.
• Implement and oversee fraud detection and prevention measures within the claims process.
• Drive continuous improvement initiatives to enhance the claims experience for policyholders.
• Represent the claims department in senior management meetings and strategic discussions.

Requirements

• A minimum of 10 years of comprehensive experience in motor vehicle insurance claims, with at least 5 years in a managerial or senior leadership role.
• Extensive knowledge of motor vehicle repair processes, accident investigation, and claims litigation.
• Demonstrated success in leading and developing high-performing claims teams.
• Strong understanding of insurance regulations, compliance, and risk management principles.
• Exceptional leadership, communication, negotiation, and problem-solving skills.
• Proven ability to manage budgets, analyze complex data, and make strategic decisions.
• Relevant professional insurance qualifications (e.g., Advanced Certificate in Short-Term Insurance) are essential.
• Proficiency in claims management systems and relevant software.
• Bachelor's degree in Business, Law, or a related field is highly desirable.

Benefits

• Our client offers a highly attractive executive salary package, including substantial annual bonuses tied to performance and company profitability.
• Employees are provided with comprehensive medical aid, disability insurance, and a leading retirement fund.
• Opportunities for advanced leadership training and participation in industry forums are readily available.
• The role is based in the beautiful university town of Stellenbosch, Western Cape , offering a desirable work environment.
• Join a company committed to professional excellence and employee growth.