Senior Motor & Property Claims Specialist - Bloemfontein

Placements24; Bloemfontein; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Performance-based bonus

Medical aid

Life cover

Provident fund

Professional development opportunities

Job summary

Placements24 is recruiting a Senior Claims Handler for our client in Bloemfontein, specializing in motor and property claims. The role requires managing a high-volume caseload and delivering efficient, customer-focused resolutions in line with policy terms.

You will evaluate claims, negotiate settlements within authority limits, coordinate with assessors and service providers, and ensure compliance with insurance regulations. A strong service mindset and professional ethics are essential.

Qualifications

• Minimum 5 years handling motor and property claims.
• Solid knowledge of motor and property insurance processes.
• Ability to manage high claim volumes efficiently.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency with claims software and MS Office.

Responsibilities

• Manage and process a portfolio of motor and property insurance claims from inception to closure.
• Assess claim validity, coverage, and liability per policy terms.
• Communicate effectively with policyholders with empathy.
• Negotiate fair settlements within authority limits.
• Coordinate with external assessors and repairers when needed.
• Enter data accurately into the claims management system.
• Identify potentially fraudulent claims and escalate.
• Stay updated on insurance legislation and best practices.
• Support team goals and mentor junior staff.
• Uphold commitment to exceptional customer service.

Skills

Senior claims handling

Negotiation skills

Customer service

Attention to detail

Organizational skills

Education

NQF Level 5 Short-Term Insurance

Tools

Claims management software

MS Office

Job description

Placements24 is recruiting a Senior Claims Handler for our client in Bloemfontein, specializing in motor and property claims. The role requires managing a high-volume caseload and delivering efficient, customer-focused resolutions in line with policy terms.

You will evaluate claims, negotiate settlements within authority limits, coordinate with assessors and service providers, and ensure compliance with insurance regulations. A strong service mindset and professional ethics are essential.