Senior Case Manager - Community Support

Placements24; Randburg; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Placements24 is seeking a highly experienced Senior Case Manager to oversee and deliver comprehensive support services within the Randburg community. The role focuses on managing complex cases, coordinating client care, and advocating for client needs to improve social and economic well-being.

You will supervise a caseload of clients, liaise with service providers, and mentor junior case managers. Strong leadership, assessment, and resource coordination skills are essential to empower

Qualifications

• Bachelor's degree in Social Work, Psychology, Community Development, or a related field.
• A minimum of 5 years of experience in case management or social support services, with at least 1 year in a senior or lead capacity.
• Demonstrated expertise in assessment, intervention planning, and resource coordination.
• Thorough knowledge of social welfare legislation and community resources in the Gauteng province.
• Excellent communication, interpersonal, and negotiation skills.

Responsibilities

• Manage a diverse caseload of clients, providing intensive case management services.
• Conduct thorough needs assessments and develop individualized service plans.
• Coordinate and facilitate access to housing, healthcare, employment, and education services.
• Liaise effectively with external agencies, community organizations, and government departments.
• Advocate for clients' rights and needs within various systems.
• Provide ongoing support, counselling, and crisis intervention as needed.
• Monitor client progress and adjust service plans as necessary.
• Maintain accurate, confidential client records and documentation.
• Mentor junior case managers and provide guidance on complex cases.
• Contribute to development and improvement of service delivery models.

Skills

Case management

Assessment

Intervention planning

Resource coordination

Communication skills

Organizational skills

Team leadership

Crisis intervention

Ethical practice

Microsoft Office

Education

Bachelor's degree in Social Work, Psychology, Community Development or related

Tools

Case management software

Microsoft Office

Job description

About the Role

Our client is seeking a highly experienced and motivated Senior Case Manager to oversee and deliver comprehensive support services within the Randburg community. This role is essential in managing complex cases, coordinating client care, and ensuring that individuals and families receive the necessary assistance to improve their social and economic well-being. The ideal candidate will possess strong leadership capabilities, a deep understanding of social service systems, and a proven track record in case management. You will be responsible for guiding a caseload of clients, liaising with various service providers, and advocating for client needs. This position offers the opportunity to make a significant impact within the Gauteng community by providing high-quality, client-centered support. The role requires dedication to empowering individuals and fostering positive change.

Key Responsibilities

• Manage a diverse caseload of clients, providing intensive case management services.
• Conduct thorough needs assessments and develop individualized service plans.
• Coordinate and facilitate access to a range of social services, including housing, healthcare, employment, and education.
• Liaise effectively with external agencies, community organizations, and government departments.
• Advocate for clients' rights and needs within various systems.
• Provide ongoing support, counselling, and crisis intervention as needed.
• Monitor client progress and the effectiveness of service plans, making adjustments as necessary.
• Maintain accurate, detailed, and confidential client records and documentation.
• Mentor and support junior case managers and provide guidance on complex cases.
• Contribute to the development and improvement of service delivery models.

Requirements

• A Bachelor's degree in Social Work, Psychology, Community Development, or a related field.
• A minimum of 5 years of experience in case management or social support services, with at least 1 year in a senior or lead capacity.
• Demonstrated expertise in assessment, intervention planning, and resource coordination.
• Thorough knowledge of social welfare legislation and community resources in the Gauteng province.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational and time management abilities, with a capacity to handle multiple priorities.
• Proficiency in Microsoft Office Suite and experience with case management software.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated problem-solving skills and the ability to handle crisis situations effectively.
• Commitment to client-centered practice and ethical standards.

Benefits

Our client offers a competitive salary package reflective of the seniority of this role. This position provides a stable working environment in Randburg , with opportunities for professional growth and development. Access to ongoing training and workshops relevant to case management and social services will be provided. You will be part of a supportive and collaborative team dedicated to making a difference in the community. The organization values its employees and strives to create a positive work culture.