Senior Community Support Worker - Johannesburg

Placements24; Johannesburg; Hybrid; ZAR 280,000 - 420,000; Full time

Job summary

Placements24 in Johannesburg is seeking a compassionate and experienced Senior Community Support Worker to lead service delivery for vulnerable individuals and families. You will assess needs, design personalized support plans, and connect clients with essential community resources.

You will mentor junior staff, contribute to program development, and advocate for client rights. The role requires strong interpersonal skills, a solid understanding of social welfare systems, and a willingness to

Qualifications

• 3–5 years of experience in community work or related field.
• Degree or equivalent in Social Work, Psychology, or Community Development preferred.
• Experience with case management and developing client support plans.
• Knowledge of Johannesburg social welfare resources.
• Driver's license and willingness to travel within Johannesburg.

Responsibilities

• Conduct comprehensive needs assessments for individuals and families seeking community support.
• Develop, implement, and monitor personalized support plans tailored to client needs.
• Provide direct emotional, practical, and informational support to clients.
• Liaise with external agencies, healthcare providers, and social services to coordinate resources and facilitate access to services.
• Offer advocacy on behalf of clients to ensure their rights and needs are met.
• Maintain accurate and confidential client records, documenting interventions and progress.
• Mentor and guide junior community support workers, providing training and supervision.
• Contribute to the development and evaluation of community support programs and initiatives in Johannesburg.
• Respond to crisis situations and provide immediate support and referrals as needed.

Skills

Counseling

Active listening

Interpersonal skills

Case management

Mentoring

Education

Relevant qualification in Social Work, Psychology, Community Development or related discipline

Tools

Microsoft Office

CRM software

Job description

About the Role

Our client, a prominent social welfare organization based in **Johannesburg, Gauteng**, is seeking a compassionate and experienced Senior Community Support Worker. This role is crucial in providing comprehensive support services to vulnerable individuals and families within the community. The ideal candidate will possess extensive knowledge of social support systems, excellent interpersonal skills, and a genuine dedication to improving the lives of others. You will be responsible for assessing client needs, developing support plans, coordinating resources, and offering guidance and advocacy. This position requires strong leadership qualities as you may be expected to mentor junior staff and contribute to program development. Join a dedicated team making a tangible difference in **Johannesburg**.

Key Responsibilities

• Conduct comprehensive needs assessments for individuals and families seeking community support.
• Develop, implement, and monitor personalized support plans tailored to client needs.
• Provide direct emotional, practical, and informational support to clients.
• Liaise with external agencies, healthcare providers, and social services to coordinate resources and facilitate access to services.
• Offer advocacy on behalf of clients to ensure their rights and needs are met.
• Maintain accurate and confidential client records, documenting interventions and progress.
• Mentor and guide junior community support workers, providing training and supervision.
• Contribute to the development and evaluation of community support programs and initiatives in **Johannesburg**.
• Respond to crisis situations and provide immediate support and referrals as needed.

Requirements

• Minimum of 3-5 years of experience in community work, social care, or a related field.
• A relevant qualification in Social Work, Psychology, Community Development, or a related discipline is highly preferred.
• Demonstrated experience in case management and client support plan development.
• Excellent understanding of social welfare systems and community resources in **Johannesburg**.
• Strong counseling, communication, and active listening skills.
• Ability to work effectively with diverse populations and manage sensitive situations with empathy and professionalism.
• Proven leadership or mentoring experience is advantageous.
• Proficiency in record-keeping and basic computer skills.
• Valid driver's license and willingness to travel within the **Johannesburg** area.

Benefits

• Competitive annual salary of R .
• Opportunities for professional development, further training, and specialization.
• A rewarding role contributing to community well-being in **Johannesburg**.
• Supportive and collaborative team environment.
• Comprehensive leave benefits and access to employee assistance programs.