Senior Case Manager: Community Support Leader

Placements24; Randburg; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Placements24 is seeking a highly experienced Senior Case Manager to oversee and deliver comprehensive support services within the Randburg community. The role focuses on managing complex cases, coordinating client care, and advocating for client needs to improve social and economic well-being.

You will supervise a caseload of clients, liaise with service providers, and mentor junior case managers. Strong leadership, assessment, and resource coordination skills are essential to empower

Qualifications

• Bachelor's degree in Social Work, Psychology, Community Development, or a related field.
• A minimum of 5 years of experience in case management or social support services, with at least 1 year in a senior or lead capacity.
• Demonstrated expertise in assessment, intervention planning, and resource coordination.
• Thorough knowledge of social welfare legislation and community resources in the Gauteng province.
• Excellent communication, interpersonal, and negotiation skills.

Responsibilities

• Manage a diverse caseload of clients, providing intensive case management services.
• Conduct thorough needs assessments and develop individualized service plans.
• Coordinate and facilitate access to housing, healthcare, employment, and education services.
• Liaise effectively with external agencies, community organizations, and government departments.
• Advocate for clients' rights and needs within various systems.
• Provide ongoing support, counselling, and crisis intervention as needed.
• Monitor client progress and adjust service plans as necessary.
• Maintain accurate, confidential client records and documentation.
• Mentor junior case managers and provide guidance on complex cases.
• Contribute to development and improvement of service delivery models.

Skills

Case management

Assessment

Intervention planning

Resource coordination

Communication skills

Organizational skills

Team leadership

Crisis intervention

Ethical practice

Microsoft Office

Education

Bachelor's degree in Social Work, Psychology, Community Development or related

Tools

Case management software

Microsoft Office

Job description

Placements24 is seeking a highly experienced Senior Case Manager to oversee and deliver comprehensive support services within the Randburg community. The role focuses on managing complex cases, coordinating client care, and advocating for client needs to improve social and economic well-being.

You will supervise a caseload of clients, liaise with service providers, and mentor junior case managers. Strong leadership, assessment, and resource coordination skills are essential to empower