Senior Case Manager

Placements24; Cape Town; On-site; ZAR 520,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Pension fund contributions

Annual leave and professional develop.

Study leave and wellness programs

Job summary

Placements24 in Cape Town seeks a Senior Case Manager to provide comprehensive case management, coordinating housing, healthcare and education services for vulnerable populations. The role requires strong leadership, crisis intervention and advocacy to ensure client stability and independence.

Ideal candidates will have 5+ years in case management, a relevant advanced degree, and experience with diverse communities, plus proficiency in electronic case management systems.

Qualifications

• Master's degree preferred.
• Minimum of 5 years of progressive experience in case management or social services.
• Experience working with diverse and vulnerable populations.
• In-depth knowledge of the social service infrastructure and resources in Cape Town.

Responsibilities

• Conduct in-depth assessments of client needs, identifying strengths, challenges and goals.
• Develop, implement and regularly review individualized case plans for clients.
• Coordinate with healthcare, housing, education and vocational programs.
• Provide direct support, counseling and crisis intervention.
• Monitor progress and adjust care plans as needed.
• Maintain confidential client records and documentation.
• Advocate for clients with service providers to meet rights and needs.
• Collaborate with internal teams and external agencies for referrals.
• Supervise and mentor junior case managers.
• Contribute to program development and quality improvement initiatives.

Skills

Leadership

Case management

Communication

Problem solving

Mentoring staff

Education

Master's degree in Social Work, Psychology, or a closely related field

Job description

About the Role

Our client, a prominent non-profit organization dedicated to supporting vulnerable populations, is looking for an experienced Senior Case Manager to join their dedicated team in Cape Town, Western Cape . This critical role involves providing comprehensive case management services to individuals and families facing complex social challenges. The Senior Case Manager will be responsible for developing, coordinating, and advocating for client care plans, ensuring they receive the necessary support to achieve stability and independence. This position requires a deep understanding of social welfare systems, strong leadership qualities, and a compassionate approach to client care. You will play a key role in guiding clients through various support services, including housing, employment, healthcare, and mental health resources. The ideal candidate is passionate about social justice and possesses a proven track record in managing challenging cases and mentoring junior staff. This is an excellent opportunity to advance your career in community and social care within a supportive and impactful organization located in the beautiful city of Cape Town .

Key Responsibilities

• Conduct in-depth assessments of client needs, identifying strengths, challenges, and goals.
• Develop, implement, and regularly review individualized case plans tailored to client requirements.
• Coordinate and link clients with essential services such as healthcare, housing assistance, educational programs, and vocational training.
• Provide direct support, counseling, and crisis intervention to clients.
• Monitor client progress and facilitate adjustments to care plans as necessary.
• Maintain meticulous and confidential client records and documentation.
• Act as a primary advocate for clients, ensuring their rights and needs are met by service providers.
• Collaborate effectively with internal teams and external agencies, fostering strong referral networks.
• Supervise and mentor junior case managers, providing guidance and support.
• Contribute to program development and quality improvement initiatives.

Requirements

• Master's degree in Social Work, Psychology, or a closely related field is preferred.
• A minimum of 5 years of progressive experience in case management or social services.
• Demonstrated experience working with diverse and vulnerable populations.
• In-depth knowledge of the social service infrastructure and resources available in Cape Town .
• Exceptional interpersonal, communication, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Experience in crisis management and de-escalation techniques.
• Proven leadership capabilities and experience mentoring staff.
• Proficiency in electronic case management systems.
• Registered with the South African Council for Social Service Professions (SACSSP) is highly advantageous.

Benefits

This role offers a competitive annual salary, comprehensive medical aid, and pension fund contributions. Our client provides generous annual leave, opportunities for continuous professional development, and a supportive work environment in Cape Town . You will be part of an organization that is committed to its mission and values its employees. Additional benefits include study leave and access to wellness programs. Join a team where your contributions are recognized and valued, fostering a rewarding career in community care.