Senior Case Manager - Disability Services

Placements24; Pretoria; Hybrid; ZAR 360,000 - 480,000; Full time

Job summary

Placements24 in Pretoria, Gauteng, is seeking a Senior Case Manager to support individuals with disabilities. You will manage a caseload, develop care plans, coordinate services, and advocate for client rights.

You will liaise with families, healthcare providers, and government agencies to ensure access to essential resources. The ideal candidate has extensive disability services experience, empathy, and strong communication skills.

Qualifications

• Requires a relevant degree or diploma in Social Work, Psychology, Occupational Therapy or related field.
• Minimum 5 years of case management experience in disability services.
• Knowledge of disability legislation, resources and Gauteng support systems.
• Proven ability to develop and implement effective care plans.
• Excellent communication, interpersonal and problem-solving skills.
• Demonstrated advocacy experience.
• Proficiency with case management software and MS Office.
• Ability to work independently and manage time effectively.
• Empathy and client-centred approach.
• Valid driver's license and access to a reliable vehicle.

Responsibilities

• Conduct thorough needs assessments to develop personalized support and care plans.
• Coordinate and arrange services including healthcare, therapy, education, and employment support.
• Provide ongoing support, monitoring and evaluation of client progress towards goals.
• Advocate for clients' rights and needs within systems and services.
• Maintain accurate client records and document interventions and progress.
• Liaise with families, caregivers, healthcare professionals and government agencies.
• Develop and deliver training sessions for new case managers on best practices.
• Contribute to policy development and organisational procedures.

Skills

Advocacy

Communication

Case management

Interpersonal skills

Time management

Education

Degree or diploma in Social Work/ Psychology/ Occupational Therapy or related field

Tools

Case management software

Microsoft Office

Job description

About the Role

Our client, a respected organisation dedicated to empowering individuals with disabilities, is looking for a dedicated Senior Case Manager to join their team in Pretoria, Gauteng . This role involves managing a caseload of clients with diverse support needs, developing comprehensive care plans, and coordinating services to enhance their quality of life and independence. You will act as a primary point of contact for clients, their families, and support networks, advocating for their rights and ensuring access to essential resources. The ideal candidate will possess extensive experience in disability support, strong advocacy skills, and a deep empathy for the individuals they serve. This position offers a challenging yet rewarding opportunity to make a tangible difference in the lives of people with disabilities in Pretoria .

Key Responsibilities

• Conduct thorough needs assessments for individuals with disabilities to develop personalized support and care plans.
• Coordinate and arrange for a range of services, including healthcare, therapy, education, and employment support.
• Provide ongoing support, monitoring, and evaluation of client progress towards their goals.
• Act as a strong advocate for clients' rights and needs within various systems and services.
• Maintain accurate and up-to-date client records, documenting all interventions and progress.
• Liaise effectively with families, caregivers, healthcare professionals, and government agencies.
• Develop and deliver training sessions for new case managers on best practices in disability support.
• Contribute to the development and refinement of organisational policies and procedures related to case management.
• Manage crisis situations and provide immediate support and intervention when necessary.
• Facilitate client participation in community integration and social inclusion activities.

Requirements

• A relevant degree or diploma in Social Work, Psychology, Occupational Therapy, or a related field.
• A minimum of 5 years of experience in case management, specifically within disability services.
• In-depth knowledge of disability legislation, resources, and support systems in Gauteng .
• Proven ability to develop and implement effective care plans.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated advocacy experience.
• Proficiency in using case management software and Microsoft Office.
• Ability to work independently and manage time effectively.
• Empathy, patience, and a strong commitment to client-centred care.
• Valid driver's license and access to a reliable vehicle.

Benefits

This role provides a competitive salary, opportunities for professional development and training, medical aid contributions, and a supportive team environment. Be a catalyst for positive change for individuals with disabilities in Pretoria .