Senior Automotive Service Manager

Placements24; LegKraal Gate; Vor Ort; ZAR 900.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Bonus opportunities

Health insurance

Retirement plan with match

Professional development

Employee discounts

Zusammenfassung

Placements24, a leading automotive dealership, seeks a Senior Automotive Service Manager to lead the service department in Mahikeng, North West. You will manage service advisors, technicians, parts inventory and customer relations to ensure top service quality and efficiency.

The role emphasizes profitability, strong leadership, and building a positive team culture while delivering exceptional customer service.

Qualifikationen

• Minimum of 5 years of experience in automotive service management, preferably at a dealership.
• Proven ability to lead and motivate a team of service professionals.
• Strong understanding of automotive repair processes, diagnostics, and service scheduling.
• Excellent customer service and communication skills.
• Experience in budgeting and profit and loss responsibility for a service department.
• Proficiency with DMS and standard office software.
• Ability to handle customer complaints effectively and resolve issues.
• Valid driver's license.
• Passion for automotive industry and excellence.

Aufgaben

• Oversee the daily operations of the service department for smooth and efficient workflow.
• Lead, train, coach, and motivate the service advisor and technician teams.
• Ensure exceptional customer service, handling inquiries and feedback professionally.
• Develop and implement strategies to increase service department profitability and customer retention.
• Manage service department expenses, inventory, and warranty claims effectively.
• Ensure repairs and maintenance are performed to the highest quality standards.
• Maintain a safe, clean, and organized service department environment.
• Collaborate with the parts department to ensure timely availability of necessary parts.
• Monitor key performance indicators (KPIs) and generate regular reports for senior management.
• Stay updated on automotive technology advancements and industry best practices.

Kenntnisse

Leadership

Customer service

Communication

Financial management

P&L ownership

Team motivation

Diagnostics knowledge

Service scheduling

Problem solving

Tools

DMS software

Office software

Jobbeschreibung

About the Role

Our client, a leading and highly respected automotive dealership, is seeking an experienced and dynamic Senior Automotive Service Manager to lead their busy service department in Mahikeng, North West. This critical role involves managing all aspects of the service operations, including service advisors, technicians, parts inventory, and customer relations, to ensure the highest levels of customer satisfaction and operational efficiency. The ideal candidate will possess strong leadership skills, a deep understanding of automotive repair processes, and a proven track record in financial management and team motivation. You will be instrumental in driving profitability, maintaining service quality, and fostering a positive work environment for your team. This is an excellent opportunity to take on a leadership position within a reputable automotive group and significantly impact its success. The focus is on delivering exceptional customer service and maximizing workshop productivity.

Key Responsibilities

• Oversee the daily operations of the automotive service department, ensuring smooth and efficient workflow.
• Manage, train, coach, and motivate the service advisor and technician teams to achieve performance goals.
• Ensure exceptional customer service is provided, handling customer inquiries, complaints, and feedback professionally.
• Develop and implement strategies to increase service department profitability and customer retention.
• Manage service department expenses, inventory, and warranty claims effectively.
• Ensure all repairs and maintenance are performed to the highest quality standards, adhering to manufacturer guidelines.
• Maintain a safe, clean, and organized service department environment.
• Collaborate with the parts department to ensure timely availability of necessary parts.
• Monitor key performance indicators (KPIs) and generate regular reports for senior management.
• Stay updated on automotive technology advancements and industry best practices.

Requirements

• Minimum of 5 years of experience in an automotive service management role, preferably at a dealership.
• Proven ability to lead and motivate a team of service professionals.
• Strong understanding of automotive repair processes, diagnostics, and service scheduling.
• Excellent customer service and communication skills.
• Demonstrated experience in financial management, budgeting, and profit and loss (P&L) responsibility for a service department.
• Proficiency with automotive dealership management systems (DMS) and standard office software.
• Ability to handle customer complaints effectively and resolve issues promptly.
• Valid driver's license.
• A passion for the automotive industry and a commitment to excellence.

Benefits

• Highly competitive salary with significant bonus opportunities based on department performance.
• Comprehensive medical, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Opportunities for ongoing professional development and training.
• Employee discounts on vehicles, parts, and service.
• A dynamic and rewarding work environment with a supportive team.
• Potential for career advancement within the dealership group.