Senior Automotive Service Lead – Mentorship & Growth

Placements24; Centurion; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Salary incentives

Training & development

Career growth

Employee discounts on servicing and I&

Job summary

Placements24 in Centurion, Gauteng is seeking a Lead Automotive Service Advisor. You will oversee the service department's customer interface, lead a team of Service Advisors, coordinate appointments, and liaise with technicians to ensure quality maintenance and repairs.

Strong leadership and customer service skills are essential for success in this role. The ideal candidate has 3+ years in a senior advisory role, solid knowledge of automotive repair processes, and proficiency with DMS systems.

Qualifications

• At least 3 years in a senior or lead automotive service advisory role.
• Strong knowledge of automotive repair processes and vehicle systems.
• Excellent customer service and interpersonal skills.
• Demonstrated leadership and team management abilities.
• Proficiency with dealership management systems (DMS) and basic office software.
• Ability to explain technical information to non-technical customers.
• Valid driver's license.

Responsibilities

• Lead and mentor a team of Automotive Service Advisors.
• Manage appointment schedules and optimize technician utilization.
• Greet customers and interpret vehicle service needs accurately.
• Explain service recommendations and repair estimates clearly.
• Build strong customer relationships and ensure satisfaction.
• Coordinate with technicians to ensure timely work completion.
• Oversee parts ordering and availability for repairs.
• Handle inquiries, complaints and escalations professionally.
• Ensure adherence to dealership policies and procedures.
• Maintain high standards of customer service.

Skills

Leadership

Customer service

Communication

Team management

DMS knowledge

Time management

Vehicle systems

Interpersonal skills

Tools

DMS software

MS Office

Job description

Placements24 in Centurion, Gauteng is seeking a Lead Automotive Service Advisor. You will oversee the service department's customer interface, lead a team of Service Advisors, coordinate appointments, and liaise with technicians to ensure quality maintenance and repairs.

Strong leadership and customer service skills are essential for success in this role. The ideal candidate has 3+ years in a senior advisory role, solid knowledge of automotive repair processes, and proficiency with DMS systems.