Senior Automotive Service Lead — Customer Focus, Bonus

Placements24; Pretoria; On-site; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Salary with commission

Health insurance

Career growth

Dynamic team environment

Employee discounts

Job summary

Placements24 in Pretoria is seeking a motivated Lead Automotive Service Advisor to manage the service department, liaising between customers and the technical team to ensure a seamless experience. You will document repair requests, schedule appointments, lead the service advisor team, and drive upselling opportunities while maintaining high customer satisfaction.

The role requires strong communication, automotive knowledge, and leadership, with a compensation package including a competitive

Qualifications

• Proven experience as Automotive Service Advisor with customer service and sales track record.
• Strong knowledge of automotive systems, maintenance, and repair processes.
• Excellent communication, interpersonal, and negotiation skills.
• Demonstrated leadership and team supervision experience.
• Proficiency with dealership management systems (DMS) and general computer software.
• Able to stay calm under pressure in a busy Pretoria environment.

Responsibilities

• Greet customers and accurately record service and repair requirements.
• Inspect vehicles with customers and recommend services.
• Explain problems, solutions, and costs clearly.
• Schedule service appointments and manage workshop workflow.
• Coordinate with technicians and update customers on progress.
• Handle inquiries, complaints, and feedback professionally.
• Lead and mentor the service advisor team.

Skills

Customer service

Sales

Leadership

Communication

DMS software

Tools

DMS (Dealer Management System)

Job description

Placements24 in Pretoria is seeking a motivated Lead Automotive Service Advisor to manage the service department, liaising between customers and the technical team to ensure a seamless experience. You will document repair requests, schedule appointments, lead the service advisor team, and drive upselling opportunities while maintaining high customer satisfaction.

The role requires strong communication, automotive knowledge, and leadership, with a compensation package including a competitive