Lead Automotive Service Advisor

Placements24; Centurion; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Salary incentives

Training & development

Career growth

Employee discounts on servicing and I&

Job summary

Placements24 in Centurion, Gauteng is seeking a Lead Automotive Service Advisor. You will oversee the service department's customer interface, lead a team of Service Advisors, coordinate appointments, and liaise with technicians to ensure quality maintenance and repairs.

Strong leadership and customer service skills are essential for success in this role. The ideal candidate has 3+ years in a senior advisory role, solid knowledge of automotive repair processes, and proficiency with DMS systems.

Qualifications

• At least 3 years in a senior or lead automotive service advisory role.
• Strong knowledge of automotive repair processes and vehicle systems.
• Excellent customer service and interpersonal skills.
• Demonstrated leadership and team management abilities.
• Proficiency with dealership management systems (DMS) and basic office software.
• Ability to explain technical information to non-technical customers.
• Valid driver's license.

Responsibilities

• Lead and mentor a team of Automotive Service Advisors.
• Manage appointment schedules and optimize technician utilization.
• Greet customers and interpret vehicle service needs accurately.
• Explain service recommendations and repair estimates clearly.
• Build strong customer relationships and ensure satisfaction.
• Coordinate with technicians to ensure timely work completion.
• Oversee parts ordering and availability for repairs.
• Handle inquiries, complaints and escalations professionally.
• Ensure adherence to dealership policies and procedures.
• Maintain high standards of customer service.

Skills

Leadership

Customer service

Communication

Team management

DMS knowledge

Time management

Vehicle systems

Interpersonal skills

Tools

DMS software

MS Office

Job description

About the Role

Our client, a well-established and reputable automotive dealership in **Centurion, Gauteng**, is seeking a highly motivated and experienced Lead Automotive Service Advisor. This pivotal role involves overseeing the service department's customer interface, ensuring exceptional service delivery and client satisfaction. You will lead a team of Service Advisors, manage service appointments, liaise with technicians, and advise customers on vehicle maintenance and repair needs. The ideal candidate will possess outstanding communication, interpersonal, and organizational skills, combined with a thorough understanding of automotive operations. This is a leadership position within a busy environment in **Centurion, Gauteng**, requiring strong customer service and management capabilities.

Key Responsibilities

• Lead and mentor a team of Automotive Service Advisors, providing guidance and performance feedback.
• Manage the service department's appointment schedule, ensuring efficient workflow and technician utilization.
• Greet customers, listen to their concerns, and accurately interpret their vehicle's needs.
• Clearly explain service recommendations, repair estimates, and potential issues to customers.
• Build and maintain strong customer relationships, fostering loyalty and repeat business.
• Coordinate with the service technicians to ensure timely and accurate completion of work.
• Oversee the process of ordering parts and ensure availability for scheduled repairs.
• Handle customer inquiries, complaints, and escalations professionally and efficiently.
• Ensure adherence to dealership policies and procedures.
• Maintain high standards of customer service and satisfaction.

Requirements

• Proven experience as an Automotive Service Advisor, with at least 3 years in a senior or lead capacity.
• Strong understanding of automotive repair processes, terminology, and vehicle systems.
• Excellent customer service and interpersonal skills.
• Demonstrated leadership and team management abilities.
• Proficiency in using dealership management systems (DMS) and standard office software.
• Ability to effectively communicate technical information to non-technical customers.
• Strong organizational and time-management skills.
• A positive attitude and a customer-centric approach.
• Valid driver's license.

Benefits

• Attractive salary and performance-based incentives.
• Opportunity to lead a dedicated service team in a prime **Centurion, Gauteng** location.
• Continuous training and development opportunities.
• A dynamic and supportive work environment.
• Employee discounts on vehicle servicing and parts.
• Career growth prospects within a reputable dealership.