Automotive Service Advisor — Customer Experience Lead

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 in Soweto, Gauteng seeks an Automotive Service Advisor to act as the main liaison between customers and workshop technicians. You’ll greet customers, document service needs, explain repairs and maintenance, and ensure a positive service experience on-site.

You will translate concerns into detailed repair orders, provide accurate labor and parts estimates, manage the service schedule, and maintain clear communication with customers throughout the repair process, aiming for high

Qualifications

• Proven experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Strong knowledge of automotive systems, maintenance, and repair procedures.
• Excellent communication, interpersonal, and active listening skills.
• Ability to explain technical information in a clear and understandable manner to non-technical customers.
• Proficiency in using DMS or service scheduling software.
• Strong organizational and time-management skills.
• A customer-first attitude with a commitment to exceeding expectations.
• A valid driver's license.
• High school diploma or equivalent; technical certification is a plus.

Responsibilities

• Greet customers warmly upon arrival and professionally manage their service appointments.
• Listen attentively to customer concerns and accurately translate them into detailed repair orders for technicians.
• Inspect vehicles with customers to identify any additional needs or potential issues.
• Explain service recommendations, maintenance schedules, and repair costs clearly and confidently to customers.
• Provide accurate estimates for labor and parts, and obtain customer approval for work performed.
• Manage the service schedule efficiently, ensuring timely completion of work.
• Maintain open communication with customers regarding the status of their vehicle repairs.
• Process invoices, collect payments, and ensure customer satisfaction with the completed service.
• Handle customer inquiries, complaints and issues with professionalism and efficiency.
• Foster strong relationships with customers, encouraging repeat business and positive reviews.

Skills

Customer-facing

Communication skills

Automotive knowledge

Organizational skills

Time-management

Driver's license

Problem solving

Education

High school diploma or equivalent

Technical certification (plus)

Tools

DMS (Dealership Management System)

Service scheduling software

Job description

Placements24 in Soweto, Gauteng seeks an Automotive Service Advisor to act as the main liaison between customers and workshop technicians. You’ll greet customers, document service needs, explain repairs and maintenance, and ensure a positive service experience on-site.

You will translate concerns into detailed repair orders, provide accurate labor and parts estimates, manage the service schedule, and maintain clear communication with customers throughout the repair process, aiming for high