Lead Automotive Service Advisor — Flexible Schedule

Placements24; George; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Performance-based incentives

Advanced training

Career progression

Competitive salary

Job summary

Placements24 in George, Western Cape, seeks an experienced Lead Automotive Service Advisor to oversee the service department's customer interactions and translate vehicle needs into actionable service plans. You will act as the main liaison between customers and technicians, driving satisfaction and efficiency while mentoring the service team.

The ideal candidate has a proven record in automotive service, strong leadership, and excellent communication skills, with familiarity in DMS and

Qualifications

• Proven experience as Automotive Service Advisor, with lead/senior responsibility.
• Excellent customer service and communication skills.
• Familiarity with dealership management systems and diagnostic software.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong leadership and mentoring abilities.

Responsibilities

• Greet customers and document vehicle service needs.
• Explain maintenance and repair requirements clearly to customers.
• Prepare and present service estimates for approval.
• Schedule service appointments and coordinate department workflow.
• Maintain communication with technicians on repair progress.
• Handle inquiries and resolve customer concerns professionally.
• Aim to achieve high customer satisfaction through proactive follow-up.
• Train and supervise service advisor staff, fostering performance.
• Process repair orders and oversee billing procedures.
• Stay updated on new automotive technologies and services.

Skills

Leadership

Customer service

Communication

DMS experience

Diagnostics software

Scheduling

Team management

Tools

DMS software

Job description

Placements24 in George, Western Cape, seeks an experienced Lead Automotive Service Advisor to oversee the service department's customer interactions and translate vehicle needs into actionable service plans. You will act as the main liaison between customers and technicians, driving satisfaction and efficiency while mentoring the service team.

The ideal candidate has a proven record in automotive service, strong leadership, and excellent communication skills, with familiarity in DMS and