Senior Auto Service Advisor — Customer-Centric Growth Path

Placements24; LegKraal Gate; Vor Ort; ZAR 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Base salary + commission

Training & development

Employee discounts on vehicles, parts,

Career advancement

Medical aid

Retirement fund

Positive work environment

High customer interaction

Zusammenfassung

Placements24 is seeking a Senior Automotive Service Advisor for a busy Mahikeng dealership in North West. You will be the primary contact for customers, translating their needs into actionable service orders, and clearly explaining repairs and costs while ensuring satisfaction throughout the process.

Ideal candidates have excellent communication, strong knowledge of automotive service processes, and the ability to upsell services. A valid driver’s license and dealership exposure are preferred.

Qualifikationen

• 4+ years of experience as an Automotive Service Advisor with proven customer service and sales success.
• Excellent interpersonal and communication skills for building strong customer relationships.
• Solid understanding of automotive terminology, vehicle maintenance and repair processes.

Aufgaben

• Greet customers and assess service needs.
• Explain service recommendations, costs, and time estimates.
• Generate service orders for workshop technicians.
• Maintain open communication on repair status with customers.
• Address inquiries and resolve issues promptly and professionally.
• Upsell relevant services, parts, and accessories.
• Ensure high levels of customer satisfaction and loyalty.
• Coordinate with technicians and parts to ensure efficient workflow.
• Stay informed about dealership services, promotions and manufacturer updates.

Kenntnisse

Customer service

Communication

Sales

Automotive terminology

DMS experience

Organization

Tools

Dealership Management System (DMS)

Jobbeschreibung

Placements24 is seeking a Senior Automotive Service Advisor for a busy Mahikeng dealership in North West. You will be the primary contact for customers, translating their needs into actionable service orders, and clearly explaining repairs and costs while ensuring satisfaction throughout the process.

Ideal candidates have excellent communication, strong knowledge of automotive service processes, and the ability to upsell services. A valid driver’s license and dealership exposure are preferred.