Senior Auto Service Advisor – Customer-Focused Growth

Placements24; Kempton Park; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary with incentives

Health insurance benefits

Staff discounts on vehicles, parts, or

Training and career advancement

Supportive team environment

Job summary

Placements24 client in Gauteng seeks an experienced Senior Automotive Service Advisor to manage the service reception at a busy dealership in Tembisa. You will be the primary contact for customers, translating concerns into actionable service orders and guiding them from check-in to pick-up.

The role requires excellent communication, organization, and a deep understanding of automotive services. You will work closely with workshop technicians and management to meet service targets and build

Qualifications

• Minimum 3 years of experience as Automotive Service Advisor.
• Strong knowledge of automotive systems and repair procedures.
• Excellent communication and negotiation skills.
• Experience with dealership management systems (DMS).

Responsibilities

• Greet customers and record service requests accurately.
• Explain services and obtain authorization.
• Provide labor and parts estimates.
• Schedule service appointments and manage workshop workflow.
• Communicate repair status and delays to customers.
• Process service orders, invoices, and payments.

Skills

Automotive knowledge

Customer service

Communication skills

DMS proficiency

Multitasking

Tools

DMS software

Job description

Placements24 client in Gauteng seeks an experienced Senior Automotive Service Advisor to manage the service reception at a busy dealership in Tembisa. You will be the primary contact for customers, translating concerns into actionable service orders and guiding them from check-in to pick-up.

The role requires excellent communication, organization, and a deep understanding of automotive services. You will work closely with workshop technicians and management to meet service targets and build