Automotive Service Advisor - Growth, Training & Bonuses

Placements24; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration package

Performance-based bonuses

Training and professional development

Job summary

Placements24 is seeking an Automotive Service Advisor for a prestigious dealership located in Tembisa, Gauteng. You will bridge customers with service technicians, document requests, and communicate throughout the repair process.

The role requires exceptional communication, knowledge of automotive services, and a meticulous approach to administration. Join a professional team dedicated to customer satisfaction and growth opportunities.

Qualifications

• Experience in automotive service or customer-facing role is highly desirable.
• Strong understanding of vehicle maintenance and repair processes.

Responsibilities

• Greet customers and listen to concerns regarding their vehicles.
• Document service requests accurately for the technical team.
• Inspect vehicles with customers and note any additional maintenance needs.
• Provide clear estimates for services and repairs, with costs explained.
• Schedule service appointments coordinating with technicians for efficiency.
• Maintain open communication with customers during the service process.
• Explain work performed and charges at vehicle collection.

Skills

Customer service

Communication

Automotive terminology

DMS proficiency

Tools

Dealership management system (DMS)

MS Office

Job description

Placements24 is seeking an Automotive Service Advisor for a prestigious dealership located in Tembisa, Gauteng. You will bridge customers with service technicians, document requests, and communicate throughout the repair process.

The role requires exceptional communication, knowledge of automotive services, and a meticulous approach to administration. Join a professional team dedicated to customer satisfaction and growth opportunities.