Lead Automotive Service Advisor | Durban | Hybrid + Bonus

Placements24; Durban; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Commission & bonus opportunities

Job summary

Placements24 in Durban is seeking a dynamic Lead Automotive Service Advisor to manage a busy service department. You will coordinate the service advisory team, liaise with customers and workshop, and drive service profitability in a hybrid working environment.

The role requires at least 4 years in automotive service advisory with supervisory experience, strong customer service, and proficiency with dealership management systems. A commission and bonus scheme enhances the attractive salary.

Qualifications

• 4+ years as Automotive Service Advisor with supervisory or lead responsibilities.
• Deep understanding of automotive repair processes, parts and terminology.
• Exceptional customer service and communication skills.
• Ability to multitask and manage time in a fast-paced environment.
• Proficiency with dealership management systems (DMS) and standard office software.

Responsibilities

• Lead, train, and mentor a team of Automotive Service Advisors, setting goals and providing feedback.
• Manage the customer service experience from check-in to delivery, ensuring satisfaction.
• Diagnose concerns, translate into repair orders and provide clear labor/parts estimates.
• Coordinate with workshop technicians to ensure efficient workflow and timely service completion.
• Handle inquiries, complaints, and escalations with professionalism and resolution focus.

Skills

Leadership

Customer service

Communication

Automotive knowledge

Team coordination

Tools

DMS

Job description

Placements24 in Durban is seeking a dynamic Lead Automotive Service Advisor to manage a busy service department. You will coordinate the service advisory team, liaise with customers and workshop, and drive service profitability in a hybrid working environment.

The role requires at least 4 years in automotive service advisory with supervisory experience, strong customer service, and proficiency with dealership management systems. A commission and bonus scheme enhances the attractive salary.