Hybrid Automotive Service Advisor

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Career growth

Job summary

Placements24 in Vereeniging seeks an organized Automotive Service Advisor to join their team in a hybrid role. You will be the primary contact for customers bringing their vehicles in for service or repair, interpreting customer needs and explaining service recommendations clearly.

You will schedule appointments, coordinate with technicians, manage service orders, and ensure a seamless customer experience with timely updates and professional communication.

Qualifications

• Previous experience as Automotive Service Advisor or in a customer service role within the automotive industry.
• Strong understanding of vehicle maintenance and repair processes.
• Excellent communication, listening, and interpersonal skills.

Responsibilities

• Greet customers warmly, listen to their concerns, and accurately document vehicle service needs.
• Provide clear explanations of recommended maintenance and repair services, including estimated costs and timelines.
• Schedule service appointments and manage the flow of vehicles through the service department.
• Coordinate with the service technicians to ensure work is completed on time and to satisfaction.
• Maintain open communication with customers regarding the status of their vehicle repairs.
• Process service orders and payments accurately.

Skills

Customer service

Communication

Time management

Software proficiency

Multitasking

Tools

Dealership software

MS Office

Job description

About the Role

Our client is seeking an organized and customer-focused Automotive Service Advisor to join their team in Vereeniging , offering a hybrid work arrangement. In this role, you will be the primary point of contact for customers bringing their vehicles in for service or repair. You will accurately interpret customer needs, explain service recommendations clearly, manage service schedules, and ensure a seamless customer experience. This position requires excellent communication skills, a strong understanding of automotive services, and the ability to balance on-site customer interaction with some remote administrative tasks, contributing to efficient workshop operations.

Key Responsibilities

• Greet customers warmly, listen to their concerns, and accurately document vehicle service needs.
• Provide clear explanations of recommended maintenance and repair services, including estimated costs and timelines.
• Schedule service appointments and manage the flow of vehicles through the service department.
• Coordinate with the service technicians to ensure work is completed on time and to satisfaction.
• Maintain open communication with customers regarding the status of their vehicle repairs.
• Process service orders and payments accurately.

Requirements

• Previous experience as an Automotive Service Advisor or in a customer service role within the automotive industry.
• Strong understanding of vehicle maintenance and repair processes.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with dealership management software and basic computer applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Commitment to providing exceptional customer service.

Benefits

• Competitive annual salary with performance incentives.
• Hybrid work model offering flexibility between office and remote work.
• Comprehensive health and wellness benefits.
• Opportunities for career growth and training within the automotive service sector.
• A professional and collaborative work atmosphere in Vereeniging .