Automotive Service Advisor

Placements24; Benoni; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Employee discounts on servicing

Job summary

Placements24 is seeking an Automotive Service Advisor for our Benoni dealership. You will greet customers, capture service concerns, and translate requests into precise work orders for technicians.

You will explain maintenance and repairs clearly, including costs and timelines, while coordinating appointments and keeping customers updated throughout the service process. The ideal candidate has strong communication and interpersonal skills, solid organizational abilities, and familiarity with

Qualifications

• Previous experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Basic understanding of automotive systems and terminology.
• Proficiency in using dealership management software (DMS) or similar systems.
• A positive attitude and dedication to providing exceptional customer experiences.

Responsibilities

• Greet customers in a professional and friendly manner, listening attentively to their service needs.
• Accurately interpret customer requests and translate them into detailed work orders for technicians.
• Provide customers with clear, concise explanations of recommended maintenance and repairs, including costs and timeframes.
• Schedule service appointments efficiently, optimizing workshop capacity and technician availability.
• Maintain strong communication with customers throughout the service process, providing updates on progress.
• Handle customer inquiries and resolve any issues or complaints promptly and professionally.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

Multitasking

Positive attitude

Tools

DMS software

Job description

About the Role

Our client is seeking a customer-focused and articulate Automotive Service Advisor to join their bustling dealership in Benoni . This front-line role is pivotal in bridging the gap between customers and the service department. You will be responsible for greeting customers, understanding their vehicle concerns, accurately documenting service requests, and communicating repair recommendations clearly. The ideal candidate will have excellent interpersonal skills and a passion for the automotive industry, contributing to a positive customer experience in Gauteng .

Key Responsibilities

• Greet customers in a professional and friendly manner, listening attentively to their service needs.
• Accurately interpret customer requests and translate them into detailed work orders for technicians.
• Provide customers with clear, concise explanations of recommended maintenance and repairs, including associated costs and timeframes.
• Schedule service appointments efficiently, optimizing workshop capacity and technician availability.
• Maintain strong communication with customers throughout the service process, providing updates on progress.
• Handle customer inquiries and resolve any issues or complaints promptly and professionally.

Requirements

• Previous experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Basic understanding of automotive systems and terminology.
• Proficiency in using dealership management software (DMS) or similar systems.
• A positive attitude and a dedication to providing exceptional customer experiences.

Benefits

• Competitive annual salary with potential performance incentives.
• Opportunities for training and development in customer service and automotive systems.
• A dynamic and team-oriented work environment in Benoni .
• Employee discounts on vehicle servicing and parts.
• Career advancement opportunities within a reputable dealership.