Automotive Service Advisor

Placements24; Kempton Park; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Incentives/Performance bonuses

Employee discounts on parts and خدمات

Job summary

Placements24 in South Africa seeks an outgoing Automotive Service Advisor at a busy Tembisa dealership to manage service reception and customer interactions from arrival to vehicle collection.

The role requires excellent communication, strong interpersonal skills, and prior automotive experience. You will use dealership systems, handle appointments and payments, and contribute to a team‑oriented, customer‑focused environment with ongoing training and employee discounts.

Qualifications

• Previous experience as a Service Advisor in the automotive industry.
• Excellent communication, interpersonal and customer service skills.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency with dealership management systems and general computer skills.
• A passion for cars and understanding of basic automotive principles.
• Strong organizational skills and attention to detail in managing service documentation.

Responsibilities

• Greet customers warmly, listen to their concerns, and accurately record vehicle service needs.
• Inspect vehicles with customers to identify any additional required services or potential issues.
• Provide customers with clear explanations of necessary repairs, associated costs, and estimated completion times.
• Schedule service appointments and manage the workflow of the workshop to ensure efficiency.
• Process service orders, payments, and ensure customer satisfaction upon completion of work.
• Maintain a high level of product knowledge regarding vehicle maintenance and services offered.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Computer skills

Organizational skills

Tools

Dealership management systems

Job description

About the Role

Our client is looking for an outgoing and customer-focused Automotive Service Advisor to manage the service reception and customer interactions at their busy dealership in Tembisa . This role is pivotal in ensuring a seamless experience for clients from the moment they arrive until they collect their vehicle. You will act as the primary liaison between the customer and the service department, building trust and ensuring clear communication about vehicle needs and repairs. This is an excellent opportunity for someone with strong interpersonal skills and a passion for the automotive industry to excel in a customer-facing role.

Key Responsibilities

• Greet customers warmly, listen to their concerns, and accurately record vehicle service needs.
• Inspect vehicles with customers to identify any additional required services or potential issues.
• Provide customers with clear explanations of necessary repairs, associated costs, and estimated completion times.
• Schedule service appointments and manage the workflow of the workshop to ensure efficiency.
• Process service orders, payments, and ensure customer satisfaction upon completion of work.
• Maintain a high level of product knowledge regarding vehicle maintenance and services offered.

Requirements

• Previous experience as a Service Advisor in the automotive industry is essential.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency with dealership management systems and general computer skills.
• A passion for cars and understanding of basic automotive principles.
• Strong organizational skills and attention to detail in managing service documentation.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work with a diverse range of vehicles in Tembisa .
• Ongoing training and professional development in customer service and automotive offerings.
• Employee discounts on parts and services.
• A dynamic and team-oriented work atmosphere.