Senior Automotive Service Advisor

Placements24; Kempton Park; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary with incentives

Health insurance benefits

Staff discounts on vehicles, parts, or

Training and career advancement

Supportive team environment

Job summary

Placements24 client in Gauteng seeks an experienced Senior Automotive Service Advisor to manage the service reception at a busy dealership in Tembisa. You will be the primary contact for customers, translating concerns into actionable service orders and guiding them from check-in to pick-up.

The role requires excellent communication, organization, and a deep understanding of automotive services. You will work closely with workshop technicians and management to meet service targets and build

Qualifications

• Minimum 3 years of experience as Automotive Service Advisor.
• Strong knowledge of automotive systems and repair procedures.
• Excellent communication and negotiation skills.
• Experience with dealership management systems (DMS).

Responsibilities

• Greet customers and record service requests accurately.
• Explain services and obtain authorization.
• Provide labor and parts estimates.
• Schedule service appointments and manage workshop workflow.
• Communicate repair status and delays to customers.
• Process service orders, invoices, and payments.

Skills

Automotive knowledge

Customer service

Communication skills

DMS proficiency

Multitasking

Tools

DMS software

Job description

Our client is looking for an experienced and customer-focused Senior Automotive Service Advisor to manage the service reception at their dealership in Tembisa . You will be the primary point of contact for customers, translating their concerns into actionable service orders and ensuring a seamless experience from check-in to pick-up. This role requires excellent communication, organization, and a deep understanding of automotive services. You will play a key role in customer satisfaction and building long-term relationships, working closely with the workshop technicians and management to achieve service targets.

Key Responsibilities

• Greet customers warmly, listen to their vehicle concerns, and accurately record service requests.
• Inspect vehicles with customers, explaining recommended services and obtaining authorization.
• Provide clear and accurate estimates for labor and parts, managing customer expectations.
• Schedule service appointments and manage the workflow of the workshop efficiently.
• Maintain open communication with customers regarding repair status and potential delays.
• Process service orders, invoices, and payments accurately and efficiently.

Requirements

• Minimum of 3 years of experience as an Automotive Service Advisor , with proven customer service skills.
• Strong knowledge of automotive systems, maintenance, and repair procedures.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in using dealership management systems (DMS) and general computer applications.
• Ability to multitask and thrive in a fast-paced environment.
• A passion for customer satisfaction and building rapport.

Benefits

• Attractive annual salary with performance-based incentives.
• Comprehensive health insurance benefits.
• Generous staff discounts on vehicles, parts, and services.
• Opportunities for training and career advancement within the automotive industry.
• A professional and supportive team environment.