Senior Account Manager - monday.com

First Technology Pty Ltd; Midrand; Hybrid; ZAR 800,000 - 1,200,000; Full time

Job summary

First Technology Pty Ltd in South Africa seeks an Account Manager to manage a portfolio of enterprise customers, build strategic relationships, and drive platform adoption and ROI.

You will identify upsell opportunities, lead the full account growth lifecycle, and collaborate with Sales, Customer Success, Product and Support to deliver an excellent customer experience in a hybrid environment.

Qualifications

• Minimum 5 years' experience in Account Management, Customer Success, Enterprise Sales, Business Consulting, or a similar role.
• Proven experience managing and growing enterprise-level accounts within a B2B SaaS environment.
• Experience closing expansion opportunities including upselling and cross-selling.
• Able to manage full sales/account growth lifecycle from engagement to contracting.

Responsibilities

• Manage and grow a portfolio of enterprise-level customer accounts.
• Build strong relationships with key stakeholders and decision-makers.
• Act as primary contact for assigned customers.
• Understand customer objectives, challenges and priorities.
• Provide proactive account management for retention and long-term success.
• Identify and develop opportunities for account expansion through upselling and cross-selling.
• Own the full growth lifecycle from opportunity to closure.
• Drive engagement strategies to increase platform adoption.
• Develop account plans aligned to customer needs.

Skills

Enterprise Account Management

Relationship Building

Upselling & Cross-selling

Negotiation

Presentation Skills

Communication

SaaS Expertise

Strategic Thinking

Stakeholder Engagement

Commercial Acumen

Problem Solving

Account Growth

Job description

About the Role

The CRM Team are looking for a results-driven Account Manager to join our CRM team. In this role, you will be responsible for managing and growing a portfolio of enterprise customers, building long-term strategic relationships, and identifying opportunities to expand client engagement and value.

As a trusted advisor to your customers, you will leverage your expertise in SaaS solutions to understand their business objectives, drive platform adoption, maximize return on investment, and uncover opportunities for upselling, cross-selling, and account growth.

This is a hybrid role offering the opportunity to work with leading enterprise clients while contributing to the continued growth and success of our business.

Key Responsibilities

Account Management & Customer Success

• Manage and grow a portfolio of enterprise-level customer accounts.
• Build strong, trusted relationships with key stakeholders and decision-makers.
• Act as the primary point of contact for assigned customers.
• Develop a deep understanding of customer business objectives, challenges, and strategic priorities.
• Provide proactive account management to ensure customer satisfaction, retention, and long-term success.

Business Growth & Revenue Expansion

• Identify and develop opportunities for account expansion through upselling, cross-selling, and additional product adoption.
• Own the full account growth lifecycle, from opportunity identification through negotiation and successful closure.
• Drive customer engagement strategies that increase platform adoption and usage.
• Develop account plans and execute growth strategies aligned to customer needs and business goals.

Strategic Consulting & Advisory

• Serve as a subject matter expert on the CRM platform and its capabilities.
• Consult with customers on business processes, workflow optimization, and operational improvements.
• Challenge and influence customer stakeholders to adopt best practices and drive organizational change.
• Demonstrate the business value and ROI of solutions through strategic discussions and presentations.

Cross-Functional Collaboration

• Partner with Sales, Customer Success, Product, and Support teams to deliver an exceptional customer experience.
• Act as the voice of the customer by communicating feedback, insights, and product enhancement opportunities internally.
• Support customer onboarding, adoption initiatives, and strategic account reviews where required.

Required Skills & Experience

• Minimum 5 years' experience in Account Management, Customer Success, Enterprise Sales, Business Consulting, or a similar customer-facing role.
• Proven experience managing and growing enterprise-level accounts within a B2B SaaS environment.
• Demonstrated success in identifying and closing expansion opportunities, including upselling and cross-selling.
• Experience managing the full sales or account growth cycle, from stakeholder engagement through negotiation and contracting.
• Strong relationship-building skills with the ability to engage and influence senior executives and decision-makers.
• Excellent presentation, communication, and consultation skills.
• Strong commercial acumen and ability to identify customer growth opportunities.
• Ability to manage multiple customer relationships while maintaining a high level of service delivery.
• Experience within strategic or management consulting environments will be advantageous.

Key Competencies

• Relationship Management
• Customer Success Management
• Enterprise Account Management
• Strategic Thinking
• Consultative Selling
• Stakeholder Engagement
• Negotiation & Influencing
• Problem Solving
• Commercial Awareness
• Communication & Presentation Skills
• Business Process Improvement
• SaaS Solutions Expertise

Why Join Us?

• Work with leading enterprise customers.
• Influence business transformation through innovative SaaS solutions.
• Be part of a collaborative and customer-centric team.
• Enjoy a flexible hybrid working environment.
• Access opportunities for professional growth and career development.