Account Manager

Optimal Growth Technologies; Johannesburg; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Optimal Growth Technologies seeks an Account Manager to create long-term, trusting relationships with our customers and oversee a portfolio of assigned accounts. You will develop new business from existing clients and actively seek new sales opportunities.

As the lead contact, you will negotiate contracts, coordinate with the sales team, and ensure timely delivery of solutions. You will communicate progress to stakeholders and foster executive sponsor relationships to grow profitability.

Qualifications

• Proven work experience as an Account Manager or equivalent role.
• Demonstrable ability to communicate and influence stakeholders at all levels, including executive/C-level.
• Solid experience with CRM software and MS Office, especially Excel.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects with attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts and executives.
• Ensure timely and successful delivery of solutions according to customer needs.
• Communicate progress of initiatives to stakeholders.
• Develop new business with existing clients and identify growth opportunities.
• Forecast and track key account metrics and annual forecasts.
• Prepare reports on account status.
• Collaborate with the sales team to grow opportunities within territory.
• Assist with challenging client requests or escalations as needed.

Skills

Account management

CRM software

Communication

Negotiation

Stakeholder mgmt

Multi-project mgmt

Education

Bachelor's degree in Business Administration or related field

Tools

Salesforce

Zoho CRM

HubSpot

Job description

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

DUTIES AND RESPONSIBILITIES

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

JOB REQUIREMENTS

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Operations Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field