Customer Account Manager

Placements24; Sandton; Hybrid; ZAR 420,000 - 780,000; Full time

Benefits offered by this job

Private health insurance

Retirement fund contribution

Paid time off

Job summary

Placements24 is seeking an experienced Customer Account Manager to join our remote-friendly team serving a portfolio of key clients in the business consulting sector. You will nurture relationships, understand client objectives, and drive value through our services, ensuring satisfaction and retention in a fully remote setup across South Africa.

Ideal candidates have proven account management success, strong communication and negotiation skills, and the ability to work independently with minimal

Qualifications

• Proven experience in account management and growing client accounts.
• Excellent communication, negotiation and interpersonal skills.
• Strong business sense and strategic thinking.
• Ability to work independently in a remote setting.

Responsibilities

• Manage a portfolio of high-value client accounts as the main contact.
• Develop long-term relationships with key stakeholders.
• Align consulting services with client needs and objectives.
• Identify upsell/cross-sell opportunities.
• Lead business reviews to assess ROI and future strategy.
• Collaborate with consultants and project managers for service delivery.
• Prepare proposals and reports for clients.
• Stay informed on industry trends and competitors.

Skills

Account management

Client relationships

Negotiation

CRM software

Remote work

Business acumen

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

About the Role

Our client, a prominent player in the business consulting sector, is seeking a highly motivated and experienced Customer Account Manager to join their expanding remote team. This role is critical for nurturing and growing relationships with a portfolio of key clients, ensuring their strategic objectives are met through our services. You will act as the primary liaison, understanding client needs, identifying opportunities for value-added services, and ensuring high levels of client satisfaction and retention. This position is fully remote, offering the flexibility to work from anywhere within South Africa. We are looking for a strategic thinker with excellent communication and negotiation skills, passionate about client success in a dynamic, fast-paced industry. You will be empowered to develop tailored strategies for each client, driving mutual growth and long-term partnerships.

Key Responsibilities

• Manage a portfolio of high-value client accounts, serving as their main point of contact.
• Develop and maintain strong, long-term relationships with key stakeholders within client organizations.
• Understand client business needs and strategic goals, aligning our consulting services to meet those objectives.
• Identify opportunities for account growth, including upselling and cross-selling of services.
• Conduct regular business reviews to assess client satisfaction, demonstrate ROI, and discuss future strategies.
• Proactively address client concerns and issues, ensuring timely and effective resolution.
• Collaborate with internal teams (consultants, project managers) to ensure successful service delivery.
• Prepare and present proposals, presentations, and reports to clients.
• Stay informed about industry trends and competitor activities to provide strategic insights to clients.
• Contribute to the development of account management best practices and strategies.

Requirements

• Proven experience as an Account Manager, Key Account Manager, or similar client-facing role, preferably in a consulting or professional services environment.
• Demonstrated success in managing and growing client accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Strong business acumen and strategic thinking abilities.
• Proficiency in CRM software and account management tools.
• Ability to work independently and manage a remote workload effectively.
• Experience in business consulting or a related field is highly advantageous.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Self-motivated, proactive, and results-oriented.
• Ability to travel occasionally for client meetings if required (though primarily remote).

Benefits

Our client offers a highly competitive salary, commission structure, and a comprehensive remote benefits package, including private health insurance, a substantial retirement fund contribution, and ample paid time off.

• Continuous professional development is a core value, with opportunities for advanced training, certifications, and attendance at industry events.
• You’ll join a collaborative and innovative team that values work-life balance and provides the tools and support needed to thrive in a remote setting.
• This is an excellent opportunity to build a rewarding career with a leading consultancy, enjoying the freedom and flexibility of remote work.