Remote Account Manager - SaaS Solutions

Placements24; South Africa; Remote; ZAR 450,000 - 750,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Remote work

Home office stipend

Job summary

Placements24 is seeking a Remote Account Manager to manage and grow SaaS client relationships from a home office. You will drive retention, upsell features, and deliver ongoing value across diverse industries.

The role emphasizes proactive account growth and cross-functional collaboration in a fully remote setting. The ideal candidate has 3+ years in account management or customer success within SaaS, strong communication skills, and a solid grasp of cloud-based business models.

Qualifications

• 3+ years in account management, customer success, or related sales role focusing on SaaS products.
• Proven ability to manage complex client relationships and drive revenue within existing accounts.
• Excellent communication, presentation, and interpersonal skills for virtual engagement.
• Strong understanding of SaaS business models, cloud tech, and digital transformation trends.
• Self-motivated and capable of independent work with strong time management.
• Proficiency with CRM software (Salesforce) and collaboration tools (Zoom, Slack).
• Bachelor's degree in Business Administration, Marketing, or a relevant field.

Responsibilities

• Manage a portfolio of assigned client accounts, serving as their primary point of contact.
• Develop and execute strategies to maximize customer lifetime value and minimize churn.
• Proactively identify and pursue opportunities for upselling and cross-selling new features and services.
• Conduct regular business reviews with clients to assess their needs and demonstrate ongoing value.
• Address and resolve client issues promptly and effectively, ensuring a seamless customer experience.
• Collaborate with internal teams (sales, support, product) to advocate for client needs and drive product improvements.
• Achieve and exceed retention and expansion revenue targets for your assigned accounts.
• Maintain accurate records of all client interactions and account status in the CRM system.

Skills

Account management

SaaS

Customer success

Sales

CRM (Salesforce)

Virtual collaboration

Education

Bachelor's degree in Business Administration or Marketing

Tools

Salesforce

Zoom

Slack

Job description

About the Role

Our client is a leading provider of innovative Software-as-a-Service (SaaS) solutions and is looking for a dedicated and results-oriented Remote Account Manager to join their expanding sales division. This fully remote position is perfect for a proactive professional who thrives in a virtual environment and is passionate about managing and growing client accounts. You will be responsible for maintaining strong relationships with existing clients, identifying opportunities for upselling and cross-selling, and ensuring high levels of client satisfaction. The ideal candidate is an excellent communicator, highly organized, and possesses a keen understanding of SaaS products and the value they bring to businesses. This role offers the significant advantage of working from anywhere within your home office, connecting with a diverse client base across various industries.

Key Responsibilities

• Manage a portfolio of assigned client accounts, serving as their primary point of contact.
• Develop and execute strategies to maximize customer lifetime value and minimize churn.
• Proactively identify and pursue opportunities for upselling and cross-selling new features and services.
• Conduct regular business reviews with clients to assess their needs and demonstrate ongoing value.
• Address and resolve client issues promptly and effectively, ensuring a seamless customer experience.
• Collaborate with internal teams (sales, support, product) to advocate for client needs and drive product improvements.
• Achieve and exceed retention and expansion revenue targets for your assigned accounts.
• Maintain accurate records of all client interactions and account status in the CRM system.

Requirements

• Minimum of 3 years of experience in account management, customer success, or a related sales role, with a strong focus on SaaS products.
• Proven ability to manage complex client relationships and drive revenue growth within existing accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport virtually.
• Strong understanding of SaaS business models, cloud technologies, and digital transformation trends.
• Self-motivated and able to work independently with excellent time management and organizational skills.
• Proficiency in using CRM software (e.g., Salesforce) and collaboration tools (e.g., Zoom, Slack).
• Bachelor's degree in Business Administration, Marketing, or a relevant field.
• A dedicated home office setup with reliable high-speed internet access is required.

Benefits

• Competitive annual salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and continuous learning.
• A supportive and inclusive remote work culture.
• Investment in home office equipment and technology.
• Work from the comfort of your own home with flexible working hours.