Senior Account Manager

Network Finance; Randburg; Sur place; ZAR 900 000 - 1 200 000; Plein temps

Résumé du poste

Network Finance in South Africa seeks a Senior Account Manager to own key client relationships and drive long‑term growth. You will align technology solutions with client business goals, manage quotations and renewals, and lead executive discussions to expand strategic accounts.

With 8+ years in ICT account management, you will drive customer success, maintain an active pipeline, and collaborate across teams to deliver value in managed services, cloud, cybersecurity, and connectivity solutions.

Qualifications

• 8+ years in account management within ICT sector.
• Experience with managed services, cloud, security and networking.
• Proven track record handling enterprise accounts.
• Strong commercial acumen and solution selling skills.

Responsabilités

• Develop and maintain relationships with key stakeholders and decision-makers.
• Align technology solutions with client business objectives.
• Identify opportunities to expand accounts and generate new revenue streams.
• Manage quotations, proposals, renewals, and commercial discussions.
• Maintain an active sales pipeline and drive opportunities through the sales cycle.
• Conduct regular client reviews, service meetings, and strategic planning sessions.
• Collaborate with technical, operations, procurement, and project teams to deliver successful outcomes.
• Monitor service performance, SLA adherence, and client satisfaction levels.
• Manage client expectations and assist with escalations when required.
• Keep clients informed of technology trends, security developments, and service enhancements.
• Ensure CRM and opportunity records are maintained accurately.
• Drive account retention, growth, and customer success initiatives.

Connaissances

Enterprise account management

Executive stakeholder engagement

Sales negotiation

Managed services & ICT solutions

CRM/PSA/ITSM proficiency

Outils

Salesforce

PSA tools

ITSM tools

Description du poste

Our client is an established technology services business delivering managed IT solutions, cloud services, cybersecurity, infrastructure, networking, and digital transformation solutions to a diverse customer base. They are seeking an experienced Senior Account Manager to take ownership of key client relationships and drive long-term partnership growth.

Key Responsibilities

• Develop and maintain strong relationships with key stakeholders and decision-makers.
• Act as a trusted advisor, aligning technology solutions with client business objectives.
• Identify opportunities to expand existing accounts and generate new revenue streams.
• Manage quotations, proposals, renewals, and commercial discussions.
• Maintain an active sales pipeline and drive opportunities through the sales cycle.
• Conduct regular client reviews, service meetings, and strategic planning sessions.
• Collaborate with technical, operations, procurement, and project teams to deliver successful outcomes.
• Monitor service performance, SLA adherence, and client satisfaction levels.
• Manage client expectations and assist with escalations when required.
• Keep clients informed of technology trends, security developments, and service enhancements.
• Ensure CRM and opportunity records are maintained accurately.
• Drive account retention, growth, and customer success initiatives.

Job Experience and Skills Required

• 8+ years of experience in Account Management, Client Relationship Management, or a similar client-facing role within the ICT sector.
• Proven experience within Managed Services, IT Services, Systems Integration, or technology solutions environments.
• Strong track record of managing strategic and enterprise-level client accounts.
• Experience identifying, developing, and closing opportunities within existing accounts.
• Strong commercial acumen and solution-selling capabilities.
• Ability to engage confidently with executives, business leaders, and technical stakeholders.
• Good understanding of Managed Services, Cloud Solutions, Microsoft 365, Infrastructure, Networking, Cybersecurity, Connectivity, Backup & Disaster Recovery, and SaaS solutions.
• Experience with CRM, PSA, or ITSM platforms.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong organisational skills with the ability to manage multiple accounts and priorities simultaneously.
• Relevant IT, cloud, networking, cybersecurity, or ITIL certifications will be advantageous.