Client Success Manager

Manpower Group; Wes-Kaap; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Manpower Group South Africa seeks a Client Success/Account Management professional to oversee enterprise accounts from onboarding through ongoing delivery. You will build trusted relationships with key stakeholders, lead regular meetings, coordinate projects end-to-end, and ensure governance and security requirements are met.

Translate technical concepts for clients, identify upsell opportunities, and collaborate with technical, delivery, and commercial teams to ensure successful outcomes and

Qualifications

• Proven experience in Client Success, Account Management, or Project Management.
• Excellent written and verbal communication skills.
• Demonstrated experience coordinating multiple projects simultaneously.
• Ability to work effectively with both technical and commercial stakeholders.
• Strong organisational skills with exceptional attention to detail.
• Ability to manage competing priorities while maintaining excellent client service.

Responsibilities

• Manage a portfolio of enterprise client accounts from onboarding through ongoing account management.
• Build and maintain trusted relationships with key stakeholders.
• Lead regular client meetings, providing updates, guidance, and strategic recommendations.
• Coordinate projects from kickoff through successful implementation and delivery.
• Manage contracts, order forms, and client documentation.
• Translate technical and compliance-related concepts into clear, client-friendly communication.
• Proactively identify and resolve client issues before they escalated.
• Collaborate closely with internal technical, delivery, and commercial teams to ensure successful outcomes.
• Identify opportunities to grow existing accounts through upselling and cross-selling additional solutions.
• Maintain high levels of client satisfaction while driving long-term account success.

Skills

Client Success

Account Management

Project Management

Job description

• Manage a portfolio of enterprise client accounts from onboarding through ongoing account management.
• Build and maintain trusted relationships with key stakeholders.
• Lead regular client meetings, providing updates, guidance, and strategic recommendations.
• Coordinate projects from kickoff through successful implementation and delivery.
• Manage contracts, order forms, and client documentation.
• Ensure compliance with information security and governance requirements, including ISO 27001 processes where applicable.
• Translate technical and compliance-related concepts into clear, client-friendly communication.
• Proactively identify and resolve client issues before they escalated.
• Collaborate closely with internal technical, delivery, and commercial teams to ensure successful outcomes.
• Identify opportunities to grow existing accounts through upselling and cross-selling additional solutions.
• Maintain high levels of client satisfaction while driving long-term account success.

What We’re Looking For

Essential Requirements

• Proven experience in Client Success, Account Management, or Project Management.
• Excellent written and verbal communication skills.
• Demonstrated experience coordinating multiple projects simultaneously.
• Ability to work effectively with both technical and commercial stakeholders.
• Strong organisational skills with exceptional attention to detail.
• Ability to manage competing priorities while maintaining excellent client service.

Advantageous Experience

• Experience within a technology, SaaS, or digital services environment.
• Familiarity with ISO 27001 or other information security standards.
• Exposure to WhatsApp Business, conversational AI, or customer engagement platforms.
• Experience working with enterprise clients or regulated industries.
• Proven ability to identify and drive upsell and cross-sell opportunities.

Please note that only suitable candidates will be contacted.