Senior Account Manager - SaaS Solutions

Placements24; Sandton; Hybride; ZAR 1 824 000 - 2 653 000; Plein temps

Avantages offerts par ce poste

Stock options

Health, dental, vision insurance

401(k) with company match

Generous paid time off

Professional development

Résumé du poste

Placements24 is seeking a Senior Account Manager to join its remote-first team, managing a portfolio of high-value SaaS clients, driving retention and growth, and serving as the trusted adviser. You will collaborate with success, sales, and product teams to ensure client success and upsell opportunities.

The ideal candidate brings 5+ years in SaaS account management with excellent communication and negotiation skills for enterprise clients in a fully remote setting.

Qualifications

• 5+ years of experience in account management or customer success in SaaS.
• Proven track record managing large enterprise accounts.
• Excellent communication, negotiation, and interpersonal skills, including remote collaboration.
• Proficient with CRM platforms (Salesforce, HubSpot) and customer success tools.

Responsabilités

• Manage a portfolio of high-value client accounts as primary contact and trusted advisor.
• Develop and execute strategic account plans to retain, satisfy, and grow accounts.
• Identify upsell and cross-sell opportunities for SaaS features and services.
• Conduct regular business reviews to demonstrate value and align with client goals.
• Coordinate with success, sales, and product teams to ensure seamless delivery.
• Oversee onboarding and monitor client health to mitigate churn.

Connaissances

SaaS

Account management

Enterprise accounts

Remote communication

Upselling

Cross-selling

Relationship management

Formation

Bachelor's degree in Business

Outils

Salesforce

HubSpot

Description du poste

About the Role

Our client is looking for a highly motivated and experienced Senior Account Manager to join their thriving, remote-first team. This role is critical for fostering long-term relationships with our most valued clients, ensuring their success and driving retention and growth of our Software as a Service (SaaS) solutions. As a remote employee, you will leverage your exceptional communication and strategic account management skills to understand client needs, provide proactive support, and identify opportunities for upselling and cross-selling. The ideal candidate is a seasoned professional with a deep understanding of SaaS, a consultative approach, and the ability to thrive in an independent, remote work environment. You will be instrumental in maintaining high levels of customer satisfaction and contributing to the overall success of our client's client-centric strategy.

Key Responsibilities

Manage a portfolio of high-value client accounts, serving as the primary point of contact and trusted advisor. Develop and execute strategic account plans to ensure client retention, satisfaction, and growth. Proactively identify client needs and opportunities for upselling and cross-selling additional SaaS features and services. Conduct regular business reviews with clients to demonstrate value, gather feedback, and ensure alignment with their goals. Collaborate closely with internal teams, including customer success, sales, and product development, to address client needs and ensure seamless service delivery. Onboard new clients effectively and guide them through the implementation process. Monitor client usage and health metrics, intervening proactively to mitigate churn risk. Resolve client issues efficiently and escalating complex problems as needed. Stay informed about product updates, industry trends, and best practices in SaaS account management.

Requirements

Minimum of 5 years of experience in account management, customer success, or a related client-facing role, with a strong focus on SaaS. Proven track record of managing large enterprise accounts and achieving high retention rates. Excellent communication, negotiation, and interpersonal skills, with the ability to build strong client relationships remotely. Deep understanding of SaaS business models and the ability to articulate complex technical solutions. Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms. Strong analytical and problem-solving skills, with the ability to interpret data and drive actionable insights. Bachelor's degree in Business, Marketing, Communications, or a related field. Ability to work independently, manage time effectively, and thrive in a fully remote setting. Proactive and customer-centric approach to account management.

Benefits

Our client offers a competitive salary with a performance-based bonus structure and stock options. Comprehensive health, dental, and vision insurance, along with a 401(k) plan with company match, are provided. Employees benefit from generous paid time off, continuous professional development opportunities, and access to cutting-edge remote work tools and technologies. This role is fully remote, offering unparalleled flexibility and the chance to work with a dynamic, global team.